MacBook Pro :: Keyboard And Trackpad Freezing Upon Startup
Jul 2, 2010
Ever since I installed mouse drivers for my logitech MX510 from driverscollections.com, I've been experiencing problems with my mbp. First of all, it takes about 3 minutes to boot up (white/grey apple screen), secondly, upon finishing bootup, the keyboard and trackpad have become virtually useless for awhile (about twenty minutes or longer). Only USB keyboards and mice work during this useless phase. I noticed this only happens when I boot up my laptop. It's the latest MBP 2.4 ghz, 4gb ram and I've had this for about two months.
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Dec 24, 2009
i'm having problems with my keyboard and trackpad freezing at times. Sometimes it will freeze completely, no keys working except for the power button. other times it will freeze for just a few seconds then unfreeze itself. the first scenario is esp bad because if im working on a project or typing a paper and it freezes, im SOL. sometimes it'll even freeze u when i turn it on. when the main screen comes up i cant move the mouse and the aforementioned problem starts. sometimes i have to turn it on and off 3 or 4 times before i can use it again. also, my keys sometimes "stick", and by stick i mean they will repeat itself after i've stopped touching the key. it's not literally stuck down, but it keeps putting the same letter (or doing the same function) until i push a couple more buttons.
anyone have similar problems? i've tried everything i can think of. the only thing left is to reformat the hard drive. I want to use time machine afterwards but i'm afraid if its a software issue, i'll just put it back on my computer after the reformat.
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Dec 29, 2008
I have a fairly new MBP, which I received from work in August. As a work computer, I don't mess that much with it. All I have installed is the basic software that came with it, plus what I need for work - Microsoft Office, the full Adobe package, pretty much.
However, as of lately (by which, I mean about 2 months), it's been freezing up on me. I'm using it, leave the trackpad alone for one moment and, when I try to use it again, it's frozen. The trackpad doesn't work, and neither does the keyboard.
However, if I close the monitor and put the computer to sleep, usually, when I reopen it, it comes back to normal... for a little while, until it freezes again. The only key that does work during those freezes, though, is the boot key.
This has happened to me while running pretty much any software - just Firefox, or just Word, or just Flash, and so on.
I'm utterly confused at this point whether this would be a hardware or software problem. Plus, since I'm new at using Macs, I'm not sure how to proceed. Could it be a program loading during boot that's freezing up the system? (in which case, again, I wouldn't know what to do)
Has anyone experienced something similar?
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Nov 13, 2009
So my friend was using his MacBook and went to do something else. He came back and the screen was black, he hit space and nothing, tried the trackpad and nothing. He restarted by holding the Power button, and it go to the log-in screen, but he can't type anything, or use the trackpad. He has tired restarting several times and no luck. He also tried an external Keyboard/Mouse and that didn't work.
He did plug in a Flash drive and the light turned on, so the USB ports are at least getting power, but nothing is working.
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Jan 20, 2010
I am working with a macbook pro, 13 inch. So I do not have an external mouse, I use the trackpad. Recently, it tends to freeze on occasion. If I leave it alone for a minute or so, it will unfreeze. Also, if I apply some force where the click button is, that seems to speed up the unfreezing process. When my trackpad freezes, the whole keyboard is frozen, Caps Lock won't work, control+apple+escape doesn't work, the only button that works is the power button if I feel I need to emergency shut down the computer.
Also, When I turn my computer off at night for the past two nights, I take out the power source. When I go to turn it on again, it won't turn on? The first day I freaked out, thought I would have to bring it in, but like 10 minutes later it turned on. Same happened this morning. Also, I more and more frequently am getting that signal that comes up in a couple different languages that tells me my computer froze and I must hold down the power button to power off my computer and turn it on again. Do I have a virus or something? What is happening to my mac?!
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Jan 31, 2012
My trackpad keeps freezing and keys keep locking up. I have a Mac Book Pro 2.5 Ghz intel core 2 duo.
Info:
MacBook Pro (15-inch Early 2008), Mac OS X (10.5.8)
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Mar 31, 2010
My trackpad/computer sometimes just freezes out of the blue.. I move my cursor around click.. and sometimes just freezes and i either have to put it to sleep by putting down the lid.. and reopen it or hold the power to reset. or just start pressing random buttons and after about a few minutes or so.. it'll start working again..
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Nov 23, 2009
The trackpad on my powerbook is freezing randomly. I don't think it is a hardware problem, When i start-up from an external volume the trackpad behaves itself. I have run standard maintenance, and disk utility to no avail.
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Mar 12, 2012
Recently my Mac has been extremely unstable. It keeps freezing up and hanging for no reason. Initially a 3 beep would sound off, I ran some tests like the apple hardware one and realised that one of the rams was bad. I bought 2 new sticks of ram and replaced it. Following which, the mac still freezes up and a 3 beep alarm sounded off again.
Currently, I'm trying to turn it on, no 3 beep signal is sounding off but the Mac either keeps freezing and showing a highly pixelated screen or a black screen surfaces. There is some sound coming off from the laptop as well. Each time I switch on the system, it just shows a black screen with no display.
The Mac is a 15'' 2.66 MHz i7 which was manufactured in the mid 2010s.
The 2 new sticks of ram are Strontium 1066Mhz 4Gb x 2 sticks.
In the initial stages: kernel panics were common as well.
Info:
MacBook Pro (15-inch Mid 2010), Mac OS X (10.6.8)
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Oct 9, 2007
I have 15", 1.8 GHz Macbook Pro with 2GHz RAM. The keyboard and mouse pad freezes from time to time. No button on the computer works except the power button. I always have to press and hold the power button to reboot the computer.The computer seems to be running normal. Just the keyboard and mouse pad don't work.I brought the computer to Mac guys @ apple for couple of times and the computer acts normal when he guys is testing.
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Dec 25, 2008
I've got a black plastic MacBook running Leopard 10.5.6. My laptop was running sluggishly, but no real problems, so I restarted it, and now the keyboard and trackpad don't work at all. I've tried resetting the PRAM and SMC (the keyboard did work in letting me reset the PRAM, but nothing works once it boots to the login screen.)
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Jun 15, 2009
The other day my battery died on me and after I had plugged it in and restarted, I was unable to enter in my password at the login screen because the keyboard and trackpad wouldn't respond. I tried repairing the disk and permissions but I still can't get past the login screen. I know I can always reinstall leopard but there are a few files I haven't had the chance to backup. Any way to get back those files before I reinstall?
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Jan 4, 2010
Yesterday i was chatting on Adium !! then the keyboard stopped "working" or typing anything the CAPS lock not responding ! tried to use the trackpad but it's not responding too ... i use my MBA every day .. So ... i found out the problem is not with the hardware it's in the software and the only way to solve this is by reinstalling the Osx or something like that ... but how the hell am suppose to run the Osx dvd without clicking the (Alt) or the (c) cuz the keyboard is not working .... ooh ya y usb is still working am typing this from my usb keyboard (yes i tried using it with the installation) but it's not working .
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Jun 22, 2012
My keyboard and trackpad have no response sometime in cold environment like winter. So I have to hold down the power button to shut the macbook. When restarted, everything will be fine. In winter if i leave the macbook sleep over a night , when i use it the next day this problem must appear.But in summer ,it never happens. And i also find when keyboard and trackpad have no response, the usb mouse can still work. So it is not a crash.
My laptop is macbook pro (373) 15' 2010 mid.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Jun 26, 2014
I have a macbook air which trackpad and keyboard doesn't work.
I have searched the forums and tried the most. Here is a list SMC-ResetPRAM-resetCompletely Clean install of 10.9.3 (ongoing)Repaired permissionsChecked if trackpad settings were wrongClose-Open lid to see if that did the trick I have maybe forgotten something, but as you can see I have tried a lot.It all began after the computer being on for over 1 day.When in the login area the OS tells me that no keyboard was found after like 2-3 minutes. Other external devices works just fine. The funny thing is however, the keyboard works when starting up. It's possible to do commands, and if I hold option down to select a start disk the keyboard works here (I can use the arrows to select a startdisc), and when the computer is asleep I can wake it up by pressing the trackpad. So..
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Sep 12, 2014
MBA late 2013 mavericksÂ
opened up my MBA and my trackpad and keyboard were unresponsive. However in recovery mode they are. Only when mavericks has booted.
reset pram with no luck.
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Sep 27, 2010
Just out of the blue, the trackpad stopped working tonight. I restarted but the problem remains. Plan Z would be to bring it into the Apple Repair Shop. Found this link, but not sure if it is the correct way to fix this.
17" MacBook Pro
2.66GHz
4 GB RAM
OS X 10.5.8
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Oct 15, 2010
I've been having this problem with my Macbook Pro for quite some time now, and it's absolutely infuriating. So far, I've found no solution. As it is out of warranty, I am loathe to take it to the Apple store, but I am beginning to fear I will have no choice. I've got an early 2008 15" MBP with the NVIDIA 8600M GT 512. It spends most of its time in use as a desktop machine, with a keyboard, mouse, and monitor connected, so I don't notice the problem often. However, any time I take my Mac mobile, I am plagued by this issue. What happens is that, seemingly at random, the keyboard and trackpad will completely stop functioning. The only way to get around the problem is to connect a mouse and reboot, which returns things to normal for a few minutes, then it happens again. If I have no mouse, I have to force-shutdown, as the power key still works.
Sometimes the keyboard and trackpad will shut down all at once, and sometimes they will fluctuate for a while, with keystrokes not registering and trackpad motions not happening. Sometimes keys will stick (not physically) sending a character repeating across the screen until I hit another key. But, in the end, the result is the same: no input functionality, necessitating a reboot. Sometimes I am able to use my MBP for long periods without a problem. Sometimes it happens within minutes. It happens when it's hot, it happens when it's not. There seems to be no real consistency. For a long time I thought that it was a software issue as it never happened while booted into windows. But recently it has happened while booted into Windows 7, though it never happened in XP. The motherboard has been replaced recently, and the issue did not go away.
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Jan 4, 2011
Basically I was using my Mac and it froze so I closed the lid. When I opened it again the fan was much louder than normal. It was still frozen and wouldn't respond so I switched it off from the power button. Then I turned it back on, but it wouldn't boot past the grey screen and the fan was still loud. I read some threads here and it said to boot it in safe mode using Shift, I did that and now I'm at the log in screen. However now the keyboard and trackpad aren't responding and the fan is still loud. If I get an external usb mouse and keyboard, any advice on what to do from there?
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Dec 21, 2008
I have a 2 Gen MBA and today suddenly the keyboard, trackpad and even the USB port stopped working, I tried connect an external mouse but it didn't work, even other USB devices are not working !! I tried the display port it is fine, but I am not sure about the audio port. I tried the SMC reset but it did me no good.
I had bought the MBA from Apple UK but currently I am in INDIA for my winter break from UNI. I don't have my OSX discs at the moment they are back in UK, I tried calling the Applecare but they are closed being a Sunday, and I don't want the local Apple Authorised Service center to touch my air as I don't trust them (The appointment of these repair centers in INDIA is not upto the highest standards !)
The keyboard and the trackpad are working in the Apple hardware test, I was able to move around the cursor and even use the keyboard to select the various options, so I believe the hardware is fine.
So any suggestions what can I do in the meantime, I will call Apple Care in UK tomorrow. I am not back in the UK till the 26th January.
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Jan 10, 2009
I was just using my Macbook normally and it came up with an error like IP was in use or something with the red exclamation mark. The my internet stopped working so I just restarted it. Now my Macbook is literally not working? I can turn it on but when I get to the login screen, my mouse or keyboard are not working! So all I can do is hold the power button to turn off. It appears OSX is still running fine though because the screen dims after a while and the flashing | in the name input bar is still flashing.
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Feb 23, 2009
By "shiny" i mean spots on the keys and trackpad getting shiny and oily looking. I know the black macbook does, and almost all other laptops, but does the white macbook get like this?
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Mar 25, 2009
For some reason i purchased this three weeks ago. Everything was working fine. However today i guess i closed the lid and then when i opened it, the computer didn't wake up. So i just held the power button and restarted. It booted into Leopard fine but now the trackpad and keyboard don't work....
The trackpad and keyboard seem to be fine when i hold the option key too choose what volume to boot from. It seems for some reason the keyboard and trackpad lose its function once it boots into leopard.
I looked up forums and tried numerous things like VRAM wipes, SMC reset, tried external keyboard and mouse and they only work up until it actually boots into the leopard OS. Tried going through a hub and same problem.
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Apr 16, 2009
I just installed 4GB memory into my 2.1 ghz white macbook. The memory is from crucial and it is for macs. I've pushed harder than should be necessary to try and set the memory in the slot. Its in there. When I turn my macbook on it goes to my log on screen. From there my keyboard and track pad do not work. It wont let me do anything. I can't type my password or move the cursor...? I'm completely lost!
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Sep 28, 2009
I've experienced trackpad and keyboard freezes for quite some time now, say all of 2009. First time I took it to the apple store after my early 08 mbp would not turn on and they did a logic board replace which they tell me would also solve the freezing issues, it did. A few months go by and I started to get it again, say about a month ago. I updated to 10.6 some 2 weeks ago and didn't have the freezing issue until just a few minutes ago.
An external keyboard and mouse work fine, it's just the trackpad and keyboard that freeze up and don't work until I reboot. Long story short, I'm wondering if there's a crash report log of this and, if there is, where can I access it, see it, and where to send it or what to do with it in order to see what exactly is going on.
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Feb 11, 2012
I bought my Mackbook 8 months ago and I've been very careful with it, I don't use it much and It has never fallen but despite it all when I turned it on a few days ago the keyboard was completely unfunctional and today, when I was hoping it wasn't something permanent I found out that the trackpad isn't working either.
Info:MacBook, Mac OS X (10.7.3)
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May 8, 2012
My keyboard and trackpad doesn´t work. I have a macbook pro 17" from 2008, and i upgraded the OS to Snow Leopard. I even tried with Lion, because i read somewhere that this could solve the problem, but so far, nothing.
Info:
MacBook Pro, Mac OS X (10.5.3), 17"
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Dec 12, 2014
I have a brand new MacBook Pro (Retina, 15-inch, Mid 2014). Shipped with Yosemite pre-installed, the version I have is 10.10.1 . I don't have any software installed except Google Chrome, so it is clean/new OS. Â
I noticed sometimes the keyboard and trackpad become completely unresponsive after waking up the laptop from sleep. Happened several times, the last time it happened I could not reset PRAM or SMC as keyboard was unresponsive even after restarting or shutting down so I had to Re-Install OS.Â
Right now I have the laptop next to me, again the keyboard and trackpad are unresponsive after wakeup from sleep, and I did SMC reset but did not work. Trying to reset PRAM or go into Recovery mode .. etc, it is not responding to the keyboard, as it is unresponsive at that point as well.Â
What should I do ? How can I tell if it is Hardware or Software problem ? I ran the apple test diagnostics test and there was no problem reported. And I am not able to install Mavericks because it is shipped with Yosemite pre-installed so it is not allowing me to downgrade.Â
Info:
MacBook Pro with Retina display, OS X Yosemite (10.10.1)
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Jun 2, 2014
I have a Mid-2013 Macbook Air 13" running OS X 10.9.3.Â
Recently, the builtin trackpad and keyboard have stopped functioning once the OS has begun to load. It doesn't matter if the OS is the recovery image or the system installed on the drive. The only time the trackpad and keyboard function is at the boot menu (holding down the Option key when turning the machine on).Â
I've tried all the usual suspects, including zapping the PRAM, reseting the SMC, resintalling the system using the restore feature (Cmd-R on boot). Â
All external USB ports and other peripherals appear to be working correctly. External keyboards and mice are working properly.Â
In the system profiler, I have noticed that unlike my other MacBook the built-in keyboard and trackpad appear to be conspicuous by their absence from the USB section of the profile. I have the Bluetooth USB Host Controller, 2 buses, 1 builtin hub and the Internal Memory Card Reader registered on this profile. But no trackpad or keyboard.Â
Info:
MacBook Air
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Jun 17, 2014
I have been having a number of issues with my unibody MBP for a few months now. I find that after using it for a while, the trackpad and keyboard start to malfunction. So far I have cleaned the hardware as there appeared to be some dust and debris between the internal battery and trackpad, but unfortunately this has not fixed the problem. I have also discounted any software issues, having cleared the hard drive back to stock. Â
From further research I have seen that the batteries can swell (design defect?) and cause these issues. It seems to occur when the hardware gets warm during use, and having looked at the battery, it is slightly swollen and misshapen. Â
As it appears to be a manufacturing/design defect, is it possible for Apple to replace the battery? Unfortunately I'm not located close to an Apple Store.Â
Info:
MacBook Pro
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