MacBook Pro :: Any Crash Log - Why Trackpad / Keyboard Freezes?
Sep 28, 2009
I've experienced trackpad and keyboard freezes for quite some time now, say all of 2009. First time I took it to the apple store after my early 08 mbp would not turn on and they did a logic board replace which they tell me would also solve the freezing issues, it did. A few months go by and I started to get it again, say about a month ago. I updated to 10.6 some 2 weeks ago and didn't have the freezing issue until just a few minutes ago.
An external keyboard and mouse work fine, it's just the trackpad and keyboard that freeze up and don't work until I reboot. Long story short, I'm wondering if there's a crash report log of this and, if there is, where can I access it, see it, and where to send it or what to do with it in order to see what exactly is going on.
I have a MacBook Pro 2.4GHz from last Fall (not the new Unibody) that has a keyboard and trackpad that freezes, meaning it becomes totally unresponsive, with no warning for no reason. Either I carry an external keyboard and mouse, or, my only recourse is to hold the power button down and restart the machine. When it reboots, sometimes the keyboard works and sometimes it does not. If other folks have had or are having this problem, would you please step up and say so? I'm tired of Apple support people telling me they have never seen this problem when there are so many others who have written to the forum with the same or similar issues.
Hello. Has anyone consistently experienced web browser crashes with both Firefox and Safari whereby you are scrolling down a page using 2 fingers and the trackpad. I was blaming Flash but it is happening all the time with even static pages!
Has anyone got any ideas or fixes or indeed is anyone else experiencing this?
So my friend was using his MacBook and went to do something else. He came back and the screen was black, he hit space and nothing, tried the trackpad and nothing. He restarted by holding the Power button, and it go to the log-in screen, but he can't type anything, or use the trackpad. He has tired restarting several times and no luck. He also tried an external Keyboard/Mouse and that didn't work.
He did plug in a Flash drive and the light turned on, so the USB ports are at least getting power, but nothing is working.
I am about to buy a Macbook Air, and I bumped into this review by Notebook Review [URL]. Obvious problem we encountered with the multitouch touchpad under Windows was the issue of touchpad freezes and blue screens. We suspect there is an issue with the touchpad drivers for Windows since we could consistently cause a failure simply by touching the touchpad with multiple fingers. It's pretty clear there is a problem when multiple touches disable a "multitouch" touchpad.
Overall the machine seemed to enjoy running inside Vista more than it did OS 10, but bugs were prevalent all throughout bootcamp with the current Apple-provided drivers. The touchpad was the source of many problems, including six bluescreens and 30+ touchpad lockups from "multiple touches." While the features worked occasionally trying to use the scrolling motions or even tapping multiple fingers on the touchpad would be enough to lock until a reboot. The bluescreens would often come at random, with the culprit always being the "Applemtp.sys" driver crashing. More than a few times the machine would bluescreen when I was not even touching anything on the notebook.
I hoped I could use this laptop for regular work (does not require processor-intensive tasks) but now I am starting to worry. Did anyone who has installed either XP or Vista help me understand if this is something I need to think about? Anyone who has installed XP or Vista using VMWare Fusion or Parallels please let me know if Windows works well, or if it gets bothered by the multi-touch trackpad...
When I got my MacBook a few weeks back it had a faulty disc drive and subsequently got replaced to the MacBook I have now. Getting back to the point on both this macbook and the first macbook I had it had a strange issue, where sometimes the trackpad cursor would freeze for a few seconds even though I'm moving my finger over the trackpad still. It would occur more often when I have my leftside-finger on the bottom left of the corner and tracking with the my rightside-finger as you would a usual notebook...it happens quite frequently.
I've had a late 2011 Macbook Pro for about 4 mths and all of a sudden the trackpad has developed some problems. If I swipe a page it won't allow me to scroll up or down again on the new page that I have swiped too, it freezes. At times when I activate the back button nothing happens and I have to exit out of the site when the page freezes. The scroll only freezes immediately after swiping and not at other times when I'm moving up and down the screens.
I got a new Macbook Pro Retina (mid-2014) a few weeks ago and the trackpad and screen randomly freeze even when the only thing I have open is Safari. In other words, it doesn't feel like my computer has a 2.6 GHz Processor and 8 GB 1600 Mhz Memory. My downloads folder also constantly has the loading bar under it; it goes away when I remove it from the dock and replace it, but appears again after downloading one thing.
This is really frustrating when I got a new Macbook so that I wouldn't have to deal with these types of problems. They're all issues that I never encountered with my Macbook Air (mid-2011).
I've got a black plastic MacBook running Leopard 10.5.6. My laptop was running sluggishly, but no real problems, so I restarted it, and now the keyboard and trackpad don't work at all. I've tried resetting the PRAM and SMC (the keyboard did work in letting me reset the PRAM, but nothing works once it boots to the login screen.)
The other day my battery died on me and after I had plugged it in and restarted, I was unable to enter in my password at the login screen because the keyboard and trackpad wouldn't respond. I tried repairing the disk and permissions but I still can't get past the login screen. I know I can always reinstall leopard but there are a few files I haven't had the chance to backup. Any way to get back those files before I reinstall?
i'm having problems with my keyboard and trackpad freezing at times. Sometimes it will freeze completely, no keys working except for the power button. other times it will freeze for just a few seconds then unfreeze itself. the first scenario is esp bad because if im working on a project or typing a paper and it freezes, im SOL. sometimes it'll even freeze u when i turn it on. when the main screen comes up i cant move the mouse and the aforementioned problem starts. sometimes i have to turn it on and off 3 or 4 times before i can use it again. also, my keys sometimes "stick", and by stick i mean they will repeat itself after i've stopped touching the key. it's not literally stuck down, but it keeps putting the same letter (or doing the same function) until i push a couple more buttons.
anyone have similar problems? i've tried everything i can think of. the only thing left is to reformat the hard drive. I want to use time machine afterwards but i'm afraid if its a software issue, i'll just put it back on my computer after the reformat.
Yesterday i was chatting on Adium !! then the keyboard stopped "working" or typing anything the CAPS lock not responding ! tried to use the trackpad but it's not responding too ... i use my MBA every day .. So ... i found out the problem is not with the hardware it's in the software and the only way to solve this is by reinstalling the Osx or something like that ... but how the hell am suppose to run the Osx dvd without clicking the (Alt) or the (c) cuz the keyboard is not working .... ooh ya y usb is still working am typing this from my usb keyboard (yes i tried using it with the installation) but it's not working .
My keyboard and trackpad have no response sometime in cold environment like winter. So I have to hold down the power button to shut the macbook. When restarted, everything will be fine. In winter if i leave the macbook sleep over a night , when i use it the next day this problem must appear.But in summer ,it never happens. And i also find when keyboard and trackpad have no response, the usb mouse can still work. So it is not a crash.
I have a macbook air which trackpad and keyboard doesn't work.
I have searched the forums and tried the most. Here is a list SMC-ResetPRAM-resetCompletely Clean install of 10.9.3 (ongoing)Repaired permissionsChecked if trackpad settings were wrongClose-Open lid to see if that did the trick I have maybe forgotten something, but as you can see I have tried a lot.It all began after the computer being on for over 1 day.When in the login area the OS tells me that no keyboard was found after like 2-3 minutes. Other external devices works just fine. The funny thing is however, the keyboard works when starting up. It's possible to do commands, and if I hold option down to select a start disk the keyboard works here (I can use the arrows to select a startdisc), and when the computer is asleep I can wake it up by pressing the trackpad. So..
Just out of the blue, the trackpad stopped working tonight. I restarted but the problem remains. Plan Z would be to bring it into the Apple Repair Shop. Found this link, but not sure if it is the correct way to fix this.
I've been having this problem with my Macbook Pro for quite some time now, and it's absolutely infuriating. So far, I've found no solution. As it is out of warranty, I am loathe to take it to the Apple store, but I am beginning to fear I will have no choice. I've got an early 2008 15" MBP with the NVIDIA 8600M GT 512. It spends most of its time in use as a desktop machine, with a keyboard, mouse, and monitor connected, so I don't notice the problem often. However, any time I take my Mac mobile, I am plagued by this issue. What happens is that, seemingly at random, the keyboard and trackpad will completely stop functioning. The only way to get around the problem is to connect a mouse and reboot, which returns things to normal for a few minutes, then it happens again. If I have no mouse, I have to force-shutdown, as the power key still works.
Sometimes the keyboard and trackpad will shut down all at once, and sometimes they will fluctuate for a while, with keystrokes not registering and trackpad motions not happening. Sometimes keys will stick (not physically) sending a character repeating across the screen until I hit another key. But, in the end, the result is the same: no input functionality, necessitating a reboot. Sometimes I am able to use my MBP for long periods without a problem. Sometimes it happens within minutes. It happens when it's hot, it happens when it's not. There seems to be no real consistency. For a long time I thought that it was a software issue as it never happened while booted into windows. But recently it has happened while booted into Windows 7, though it never happened in XP. The motherboard has been replaced recently, and the issue did not go away.
Basically I was using my Mac and it froze so I closed the lid. When I opened it again the fan was much louder than normal. It was still frozen and wouldn't respond so I switched it off from the power button. Then I turned it back on, but it wouldn't boot past the grey screen and the fan was still loud. I read some threads here and it said to boot it in safe mode using Shift, I did that and now I'm at the log in screen. However now the keyboard and trackpad aren't responding and the fan is still loud. If I get an external usb mouse and keyboard, any advice on what to do from there?
I have a 2 Gen MBA and today suddenly the keyboard, trackpad and even the USB port stopped working, I tried connect an external mouse but it didn't work, even other USB devices are not working !! I tried the display port it is fine, but I am not sure about the audio port. I tried the SMC reset but it did me no good.
I had bought the MBA from Apple UK but currently I am in INDIA for my winter break from UNI. I don't have my OSX discs at the moment they are back in UK, I tried calling the Applecare but they are closed being a Sunday, and I don't want the local Apple Authorised Service center to touch my air as I don't trust them (The appointment of these repair centers in INDIA is not upto the highest standards !)
The keyboard and the trackpad are working in the Apple hardware test, I was able to move around the cursor and even use the keyboard to select the various options, so I believe the hardware is fine.
So any suggestions what can I do in the meantime, I will call Apple Care in UK tomorrow. I am not back in the UK till the 26th January.
I was just using my Macbook normally and it came up with an error like IP was in use or something with the red exclamation mark. The my internet stopped working so I just restarted it. Now my Macbook is literally not working? I can turn it on but when I get to the login screen, my mouse or keyboard are not working! So all I can do is hold the power button to turn off. It appears OSX is still running fine though because the screen dims after a while and the flashing | in the name input bar is still flashing.
By "shiny" i mean spots on the keys and trackpad getting shiny and oily looking. I know the black macbook does, and almost all other laptops, but does the white macbook get like this?
For some reason i purchased this three weeks ago. Everything was working fine. However today i guess i closed the lid and then when i opened it, the computer didn't wake up. So i just held the power button and restarted. It booted into Leopard fine but now the trackpad and keyboard don't work....
The trackpad and keyboard seem to be fine when i hold the option key too choose what volume to boot from. It seems for some reason the keyboard and trackpad lose its function once it boots into leopard.
I looked up forums and tried numerous things like VRAM wipes, SMC reset, tried external keyboard and mouse and they only work up until it actually boots into the leopard OS. Tried going through a hub and same problem.
I just installed 4GB memory into my 2.1 ghz white macbook. The memory is from crucial and it is for macs. I've pushed harder than should be necessary to try and set the memory in the slot. Its in there. When I turn my macbook on it goes to my log on screen. From there my keyboard and track pad do not work. It wont let me do anything. I can't type my password or move the cursor...? I'm completely lost!
Ever since I installed mouse drivers for my logitech MX510 from driverscollections.com, I've been experiencing problems with my mbp. First of all, it takes about 3 minutes to boot up (white/grey apple screen), secondly, upon finishing bootup, the keyboard and trackpad have become virtually useless for awhile (about twenty minutes or longer). Only USB keyboards and mice work during this useless phase. I noticed this only happens when I boot up my laptop. It's the latest MBP 2.4 ghz, 4gb ram and I've had this for about two months.
I bought my Mackbook 8 months ago and I've been very careful with it, I don't use it much and It has never fallen but despite it all when I turned it on a few days ago the keyboard was completely unfunctional and today, when I was hoping it wasn't something permanent I found out that the trackpad isn't working either.
My keyboard and trackpad doesn´t work. I have a macbook pro 17" from 2008, and i upgraded the OS to Snow Leopard. I even tried with Lion, because i read somewhere that this could solve the problem, but so far, nothing.
I have a brand new MacBook Pro (Retina, 15-inch, Mid 2014). Shipped with Yosemite pre-installed, the version I have is 10.10.1 . I don't have any software installed except Google Chrome, so it is clean/new OS.
I noticed sometimes the keyboard and trackpad become completely unresponsive after waking up the laptop from sleep. Happened several times, the last time it happened I could not reset PRAM or SMC as keyboard was unresponsive even after restarting or shutting down so I had to Re-Install OS.
Right now I have the laptop next to me, again the keyboard and trackpad are unresponsive after wakeup from sleep, and I did SMC reset but did not work. Trying to reset PRAM or go into Recovery mode .. etc, it is not responding to the keyboard, as it is unresponsive at that point as well.
What should I do ? How can I tell if it is Hardware or Software problem ? I ran the apple test diagnostics test and there was no problem reported. And I am not able to install Mavericks because it is shipped with Yosemite pre-installed so it is not allowing me to downgrade.
Info: MacBook Pro with Retina display, OS X Yosemite (10.10.1)
I have a Mid-2013 Macbook Air 13" running OS X 10.9.3.
Recently, the builtin trackpad and keyboard have stopped functioning once the OS has begun to load. It doesn't matter if the OS is the recovery image or the system installed on the drive. The only time the trackpad and keyboard function is at the boot menu (holding down the Option key when turning the machine on).
I've tried all the usual suspects, including zapping the PRAM, reseting the SMC, resintalling the system using the restore feature (Cmd-R on boot).
All external USB ports and other peripherals appear to be working correctly. External keyboards and mice are working properly.
In the system profiler, I have noticed that unlike my other MacBook the built-in keyboard and trackpad appear to be conspicuous by their absence from the USB section of the profile. I have the Bluetooth USB Host Controller, 2 buses, 1 builtin hub and the Internal Memory Card Reader registered on this profile. But no trackpad or keyboard.
