Intel Mac :: 'superdrive' Doesn't Read Or Recognize Film Dvds

May 8, 2012

Nothing appears on the desktop, and the DVD doesn't play (this is the second DVD I've tried).  The drive works to download software though.  These are commercial DVDs from Lovefilm in the UK - there are bound to be some scratches - does this mean I can only play new DVDs? 

Also, if I click Finder to eject the DVD, the command is light gray, meaning the IMAC has not actually registered that there's a DVD in the drive, so I have to log off and on again for the DVD icon to appear on the desktop, at which point I can eject it.  However, if I click it, it doesn't play. I'd really like to play films if I can. 

I don't know what operating system I have, except that it's MAC OS X. I only just got it new two days ago.


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May 13, 2012

I've been having problems with my iMac recently, more precisely with my DVD drive. I think it's a software problem, and no mechanical problem. Let me explain: 

When I insert a DVD:

- it will sometimes work perfectly. I can read, burn or whatever I feel like…

- it will sometimes not work. I don't know why, but the drive gives a few try (mechanical noises), and than ejects the DVD. If I try a few more times to reinsert it, it will sometimes just keep the DVD and not eject it, without recognizing it. When I try to open the Disk Utility program, it will simply froze. Or it will open after 5 minutes, but the DVD player will not exist and not appear. 

I need to restart the computer. Sometimes it will work after the restart. Sometimes not. It's really random, and I haven't found out on what it depends… Sometimes, when I reboot it because of a trapped-unrecognized DVD, the DVD player will not open. "Initialization error [-70012]"… 

I've tried Option-Cmd-P-R at the Start, but it didn't help… I feel like there's something wrong with the software. 

It's a 2 years old iMac, using Snow Leopard (Mac OS X 10.6.8). 

I've tried looking on the net, but a lot of people are experiencing mechanical problems (it simply never works), which I think is not the case here (it does randomly work perfectly).

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I own a macbook pro, mid 2009 and its superdrive was working fine till 3 days ago. Now, whenever I try to insert a CD or DVD, the drive doesn't read it at all and after 2'' it ejects it. I tried reseting SMC and PRAM with no luck. I also tried that "batmac" trick [hold the mac upside down] with no luck either except my neck is now damaged too..

So, two questions:

1)What could the damage be? It's not a lens thing since it doesn't even try to read the cddvd.

2)My warranty is no longer valid [expired 1 month ago..]. How much would it cost to replace it? I live in Greece and no Apple Store exists here yet. I must take it to my provider [authorized reseller], check it [don't know how much this is going to cost either] and have it replaced.

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I've rented 3 dvds from Netflix and tried to watch them in my MBP, thinking there was a problem with the dvd, but they all have the same issues. The video will suddenly freeze but the audio keeps going. The only way I can get out of this frozen screen is to use the remote that came w/ my MBP to eject the dvd. Also, the dvd menus are no longer functional. I can only press play but I can not navigate the menus with my remote, or with the mouse (the mouse cursor disappears now when I put a dvd in the drive). When I press play, it will play for about 10 minutes and then freeze. It seems like each time it's freezing about halfway into a track/chapter. I can eject the dvd, go back to the beginning, skip forward to the next track, and rewind to just after the point where it freezes, but I have to do this with EVERY track/chapter.

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