Hardware :: AirPort Extreme - Internet Connection Drops In Routine
Mar 22, 2010
We're running an airport extreme as our router. About once every day or every other day, the internet connection drops, but the router is still functioning fine (can connect to the router) and is visible via airport utility. We can't connect to the internet, whether via a wired or wireless connection. In order to get the internet back up, I need to so a restart on the airport utility. This seems odd, but this is the second airport extreme in a row that we've bought that has this problem (the other one lasted two months).
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May 24, 2009
Is it possible to use Airport Extreme without a modem or internet connection? I used to have internet in my house but no longer need it. I would still like to be able to wirelessly access my printer and external hard drive. Any ideas?
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Dec 26, 2010
my airport extreme connection to internet keeps failing. It is occurring about every 3-4 days, where I get amber light. By unplugging it resets again. Is there something I can do, or do I need to by a new system. It is about 2 years old.
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Mar 16, 2009
I have just recently started having this problem. It seems when the computer sits idle, the connection drops. I don't see my network in the dropdown menu. I open airport utility, and the extreme base station does not show up. I find I have to unplug it, or do an actual reset on it to get it to show up.
I try resetting the cable modem as well, but I have never had issue with the internet connection itself here before. I try restarting the computer. When it does come back online/show up in AIrport Utility, it seems kind of random because it will take a few attempts at all 3 methods mentioned before it just suddenly appears in Airport Utility. So I really have no idea what is helping. The process is a pain in the butt though.
I have searched around, but I can't find many current articles on the problem.
The only other info I can offer is that I never had any problems until I installed the last Airport Utility update. I am running 10.5.6. The problem doesn't seem to happen while I am working, and online frequently.
I don't even know where to start trouble shooting.
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Nov 1, 2009
I have a 3 month old Airport Extreme Base Station(dual band) running a secured 2.4 and 5GHz network.
It is dropping it's wireless internet(not signal, just internet) on my 13" Unibody MBP at least 2 or 3 times per day. Not at a certain time, or under certain circumstances, and I can't replicate it. My computer will continue to see the networks(named airFORBUSH and airFORBUSH(5GHz)), but there will be no internet, and it won't stay connected to them. If I connect to the network named "FORBUSH", which is our Linksys network, it connects and is up and running again, so I know it's not our ISP.
Here's my setup in my house(I'm the only one having this issue, since I'm the only one running wireless on the AEBS
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Feb 26, 2010
I just got a 2010 Airport Extreme to replace my February 2009 model. The 2010 model does not seem to work with my cable modem. It is not faulty because I have already tried two different ones. My MacBook will recognize and I will get a green light, but no internet connection. When I connect my 2009 model Airport Extreme I do get internet connection.
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Jun 3, 2012
Iimac uses airport extreme. For no known reason stopped connection to Internet. Reset. Still no connection with saying cannot connect because it timed out. When I connect extreme directly to the iMac I can get Internet. If I disconnect Internet does not work
Info:
iMac, Mac OS X (10.7.4)
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Jul 23, 2008
I have been using Qwest DSL internet for the past year. But, for the past month I've had a problem with the internet going 100% out (for just 1 minute each time) when I'm surfing the internet or using Skype/MSN. It can happen 10x per hour or just 1x per hour. It happens most often when I'm demanding a lot from my internet connection, such as visiting graphic intensive sites (360 degree tours, etc.) OR when I'm using Skype with video/audio. It's sometimes predictable, but not always. Even if I try to recreate the 1 minute "outages" there isn't a guarantee I can recreate one of them.
Tech support has replaced my 2wire modem 2x. They have also checked my internal and external wiring. They've also changed ports and all sorts of things in the main office. They say I'm getting perfect speeds and a clean signal. They say they've done everything they can. And, honestly, it seems like they really have tried. And, the speeds ARE good, except for when the internet light goes completely Off and I lose my internet for just 1 minute. It then turns back on and the connection returns. (The DSL light and other lights remain on or just flicker).
My computer: I'm using a 3 month old 2.4 MB with Leopard and the basic Mac programs. I also have Skype and Adium, but not much else. No extra firewalls or anything.
My DSL modem: I have a 2wire 2701HG-D. Built in firewall.
Changes: I've not made any changes to my hardware or software. This problem seemed to come from nowhere. Everything was great and then these 1 minute outages started occurring.
Mac/Modem settings: Standard settings using WEP.
Other users: Just my MB (wireless connection) and very occasional use of a neighbor (wireless connection) who checks her email. But, she's often gone. And, these outages DO seem to occur when it's ME online and when I'm using the internet heavily.
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Apr 13, 2010
I have two wifi networks each using identical airport extreme router but different cable companies. The networks are separated by a substantial distance. To my knowledge both are set up identical and using the latest software revision and are accessed by the same MB and MBP.
The problem I am having is that in one location I drop a connection about 2 times a day. The TV signal remains. By turning off Airport Extreme for about 30 seconds and then powering it back up, the connection returns. When I go to reset the router, the indicator light on the AE router is always green.
This cable company claims it is my problem.
The other location (different cable company) has never dropped a signal.
Again, I use the same MBP and MBooks on both networks.
I cannot change the "bad" cable company as there is only one choice in this location.
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Oct 31, 2010
I have been experiencing severe drops of my internet connection in OSX. I have tried different routers and multiple computers in the house but it's clearly my MBP that randomly looses its internet connection (WLAN stays connected). It's getting really frustrating. Is anyone else experiencing similar issues?
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Apr 14, 2012
My iMac is connected to the internet wirelessly.
Every hour (or even more often), I get the message "Safari cannot connect to the Internet", followed by a prompt to run diagnostics. I run the diagnostics, re-select my network (provided via BT Hub) and pronto - the issue is fixed, by why does the connection drop so often. Surely this can't be right - I can't be doing that every time I want to go online.
Interestingly, my iPad (which uses the same network and Safari) never drops the connection, so it is something to do with the iMac.
Info:
iMac, Mac OS X (10.7.3)
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Aug 30, 2014
I have a mid 2010 macbook pro. I recently had to get a new hard drive and the guys at the Apple store went ahead and updates my software to mavericks. I hadmt had any problems for over a month. However, I've started having a problem with connecting wirelessly. Whenever I first open my laptop, it starts to connect to wifi, but comes up with the ! symbol. I know it's not the wifi because all my other devices haven't had a problem and it's been happening on my home and college wifi. At school, I'm able to just turn off airport and turn it back on to get a connection. However, if I do this at home, it initially connects (it shows signal and I'm able to load pages) but drops within a couple minutes. If I turn my router off and on, it connects.
Info:
MacBook Pro, Mac OS X (10.6.8)
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Sep 30, 2009
I'm having issues with using Internet Sharing on my Mac mini. It works perfectly fine for a while, then the connection drops. Printer sharing seems to drop in the same intermittent way. If I turn off Internet Sharing and turn it back on, everything starts working again. I'm running 10.6 on both the mini and the laptop I'm trying to get wireless internet on.
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Apr 9, 2010
I posted a similar question on a Win forum but not sure it is a win problem. I have an XP laptop with a wireless connection that seems to drop and reconnect constantly to my TimeMachine airport. I thought it was the firewall on the laptop, but that doesn't seem to be the issue... How do I tell if the Airport itself is causing the problem?? My desktop is bluetooth not airport...
AFAIK all airport software is up to date and I'm on 10.6.3
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Apr 26, 2009
So my 6 month old Unibody has had an issue for a while that it drops the internet connection, though keeping the network/WiFi connection. It started out just on campus where there is a campus wide SSID that is unencrypted, though requires a login to start browsing. A restart of the computer fixes this issue, though it always repeats itself (usually after 30-45 minutes of browsing, no downloading). Lately, the issue has been getting worse. It is now dropping the connection on other APs, and even stops the Airport card altogether (KisMac can't even scan). I had a backlight bleeding issue fixed by Apple. Is this connected? I know the airport card is in the screen, so maybe they didn't fix it well.
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Sep 3, 2009
getting network issues with Snow Leopard on their macbook air? I bought the family pack and installed it on my MBP and black Macbook but the macbook air has been acting weird since the upgrade. The internet constantly drops and the browser simply get stuck trying to find a connection, other apps that require internet are also not responding. Usually after a few quits and restarts of the application the internet would come back normal but then later it would drop again. I know its specific to the Air because I dont get issues with the Pro or regular Macbook running right next to the machine. I have tried deleting the WPA2 account and readding it but the problem still shows up frequently. Using the Eithernet USB adaptor doesnt help either
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Jul 10, 2010
I used to have a problem with my late-2006 13" white MacBook where, if I opened up a bunch of Safari tabs/windows at a time, or a bunch too quickly, or was downloading podcasts with iTunes and opened up another internet-dependent app?my wireless connection would drop. I would still see the full signal strength in the menu bar (all four "bars" of that rounded signal monitor), but the Up and Down activity would drop to 0.
The only way to re-start the connection was to click on the signal monitor, select Turn Airport Off, and then just select Turn Airport (back) On. Only then, would the connection come back on. This was a pain, especially if I was in the middle of a big download, as I usually had to restart the whole download..................
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Nov 2, 2010
I have an ibook G4 1.42 ghz. It worked fine until recently. After connecting to a wireless network for a few minutes, it then begins to sporadically drop out. And after losing the connection, it can't detect any wireless networks. Turning off the card, restarting the computer, letting it sit for a few minutes... signals come in and out, but then drop again.
I'm using OS X.4, so this isn't a software problem, the OS, or caused by an update. The antenna also isn't faulty. The computer reads the card as being fully functional, but just doesn't detect any wireless networks. I've exhausted all software solutions and now can only conclude it's a hardware problem. Given the symptoms I've described, would the best idea be to replace the card altogether?
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Feb 23, 2010
I just got a time capsule and replaced my extreme with it then added my 2 expresses to the network. Was getting 28-33mbps download speeds using speedtest.net to test now i'm getting only 4-6mbps. WTH!!! Also the transfer rate for backing up my macbook to the tc drive is ridiculous!!!
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Nov 22, 2008
what is the connection for the airport extreme? is it pci? also i know i plugged an antenna in the airport card. is the antenna free on the other end?
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Dec 6, 2010
I cant get on my network as it keeps saying password failed etc. 3 iphones and 2 ATV's and the ipad are connecting with no problems at all.
I was able to link to my neighbors wifi that has no password though And. it's a 1 month old MacBook Pro 13" and a pre 09' White Macbook
AND the iMac in the bedroom is working on my wifi fine as well.
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Jul 27, 2005
I updated my PSP which now has a web browser. But I cant connect to my Aiport! I have a Password for the base station and I'm not disabling it. When I set up my PSP network it sees my airport signal and then asks for the WEP key. It's 10 digits and I tried entering the letters in in caps and lowercase. When I finish the setup and test the connection it says connection error.
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Feb 22, 2009
what is the connection for the airport extreme?
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Nov 26, 2009
I just got an airport extreme card and installed it in my Power Mac G5 which is running leopard.
Im trying to connect to my Linksys router downstairs which is password protected. The airport sees the wireless network but when I try and connect and insert the password i get a 'connection timeout' message.
I tried to use the assistant also but when it come to inserting the password its says the password is incorrect even though it definitly is correct..
Im relatively new to Mac so please excuse the lack of knowledge.
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May 10, 2009
For the last 3 years I have used a Speed Touch 330 USB Broadband modem supplied by my provider Pipex
Initially only one computer was served - Mac Mini
Since then the following computers have now arrived
2 Powerbooks
1 Ibook
1 Imac
There is now a requirement for wireless connection to the internet
I have acquired an Airport Extreme Wireless Base Station
This has a single WAN port for modem connection
Can the above modem be successfully be connected by some means
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Apr 10, 2004
I'm using WPA encryption on my Airport Extreme via a Linksys WRT54G. Everything works great, except when my Powerbook wakes up from sleeping, the connection is lost, and doesn't reconnect. To re-establish the connection, I have to select "Turn Airport Off" and then "Turn Airport On" from the Airport extra, then select my network from the menu. It doesn't seem to be a question of forgetting the key, because it doesn't ask me for the key again when I do this.
So, (a) has anyone seen this behavior and (b) is there any known fix? I saw a couple other posts in a Google search referring to this behavior, but they were older posts, and didn't have any answers.
This is on OS X 10.3.3 BTW with all the most recent updates.
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Nov 26, 2009
Can anyone provide clear instructions on connecting a 2Tb Lacie hard drive to the Airport Extreme via one of the ethernet ports? The HD does not support a USB connection and I already have another HD connected to the Airport Extreme via the USB port. I am also working off of a PC laptop.
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Jun 25, 2012
I am having since few weeks problem with my iMac loosing connection with my wifi airport extreme, my MacBook pro, iPhone and iPad is staying looked perfect with my wifi..I Mac is loosing connection, no indication anymore on my top window on my desktop. I need to go to system preferenties, open network and selecting again my wifi network..All fine for certain period of time ( 15 minutes) and i need to do THE Same thing..As all THE rest is werking fine, is this setting Or hardware problem in my iMac
Info:
iMac, Mac OS X (10.7)
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May 18, 2008
I have a set top box that has a router attached to it (Siemans Gigaset SE587), this in then attached to my Airport Extreme.
After some minutes i lose connection. I have tried changing Channels which allows me go back on line again, but i think its more a case of it working after every time i restart my Airport. and have even reset the Airport Extreme to create a new network.
The loss of connection has nothing to do with my isp because I am currently directly linked into my mac using the ethernet into my mac . And no connection drop.
Does anyone have a clue what this might be. I am sure my Airport is in good working order, I say that because it was working fine before my isp change.
And when it is able to stay up its working very well.
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Jan 19, 2010
I have an airport extreme that was passed down to me when my aunt bought a time capsule. It has worked perfectly for nearly a year. I was out of town for a few weeks and came back to the amber blinking light. I use a cable modem to connect to the internet and a direct connection to my macbook pro works fine. I figured out how to use airport utility and i thought the errors were fixed, as the light is green now....but my laptop (or ipod touch) will not connect to the internet wirelessly.
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