App Store :: Can't Install Software Bought On It
Apr 9, 2012
I always get this error message:
"Im App Store ist ein Fehler aufgetreten. Bitte versuchen Sie es zu einem spteren Zeitpunkt erneut. (13)"
which in English should be something like:
an error has occurred in the app store please try again later (13)
Info:MacBookPro, Mac OS X (10.7.3)
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Jun 28, 2012
I bought Sketch 2 from the App Store two days ago. After working less than an hour it froze and I had to restart my Mac. After that every attempt to start Sketch gives an immediate crash. I submitted the error report to Bohemian Coding (the author) but no reaction so far.I downloaded the trial version from their site: it seems to work but it lasts only 14 days. I asked Bohemian Coding for a license key but I got no reaction.
I tried to reinstall following the method described elsewhere in the support forum. Unfortunately, that leaves me with 1) Sketch deleted, 2) App Store still mentions it as "installed". No way to download it a second time. It disappeared from my "purchased" list in App Store.
Info:
Sketch 2, Mac OS X (10.7.4)
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May 9, 2012
Is there a way to change the install location of apps bought from the the Mac App Store that have yet to be installed?I have googled, but I can' t find anything to say it can or cannot be done?
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Apr 24, 2012
how can i see what apps i have downloaded or bought from the appstore.
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Jun 16, 2012
Yesterday I bought Grand Theft Auto San Andreas with my virtual credit card (which I can only use to pay things online).Anyways, no money is still gone from my account. I got the game and it works, but it shows I paid only 1€ to Apple... So how do I find out if I have paid for the app?
Info:
MacBook, Mac OS X (10.7.3)
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Mar 30, 2012
I just got my hands on a retail copy of iWork '09... Installed, updated and works great! But when I launch App Store on Mac, I do not see it under "purchased". I have even gone in Pages -> Register Pages and registered the iWork Suite with Apple. How do I get it to show in Purchased in the App Store.
Info:
Mac OS X (10.7.3), AirPort Extreme Base Station 5th
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Jun 13, 2012
I bought an app called english prepositions, I already received the invoice but I cant download or install it. Where Can I ask for a refund of my money?I bought other apps and no problem. What can I do?
Info:
MacBook
Pro, Mac OS X (10.7.4)
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May 20, 2008
My new macbook leopard spits out store bought music cd's. I was able to play them in my PC laptop and other mac computers, just not my macbook. I have played burned cd's on the same macbook though.
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Mar 12, 2012
just upgraded to snow leapard and got new app store on my dock but bought some apps and do not know how to load them to the iphone. I usually would sync them through itunes but they are not in there.
Info:
iPhone 4, Mac OS X (10.6.3)
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Apr 2, 2012
I recently bought a 2nd hand Macbook Air and it already had Lion installed. It didn't come with the Lion USB so I can't do a reinstall if I wanted. Now when I sign in to the App Store and try to download iPhoto or Garageband, I can't. It says something about my profile not being allowed to download it as the download is attached to another account, presumably the previous owner.So how am I able to download iPhoto? I don't mind paying for it, but it still won't let me as the only option I get is "Download".
Info:
MacBook Pro, Mac OS X (10.6.7)
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May 15, 2012
i can not redeem my 2 $25 cards because i can't see the codes
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May 21, 2012
i just bought the darkness and the progress bar wont fill up, i just bought the darkness and the progress bar wont fill up..
Info:
MacBook Air, iOS 5.1.1, intelcore 7
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Jul 4, 2009
I bought a 13" 2.53 GHz Macbook Pro on June 15. I exchanged it for a new one on June 25th because the graphics would randomly distort. I didn't have the box for the first one so I did a laptop for laptop direct exchange.I noticed two small dents on the bottom right corner on the bottom case a few days ago and took it to the Apple Store to exchange again (still within 14 days) because I am certain that I did not cause them. The laptop has been sitting on my desk or in a padded sleeve in a padded laptop compartment. he store manager at the Apple store was incredibly rude. He kept stating that the laptop could not have left the box with the two dents. I mentioned getting a laptop for laptop exchange and he again said there was no way it would've left the box like that. He was also incredibly surprised that I just noticed the dents. I don't do anything that needs the laptop to have the bottom case facing up.
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Jun 18, 2012
I wonder how I can recover the music and Apps that I already bought from iTunes store.I lost my iPod and I want to check for the music and the Apps I bought since I am thinking in buying a new iPod, but there are not in my iTunes.I tried all I could try to get them back but nothing.I check the list of the thing I bought from Apple Store through iTunes and some of the music and Apps are in the list, couldn't find how to downloads again, but not all the music or Apps were there.
Info:
MacBook Pro (15-inch Mid 2009), Mac OS X (10.6.8), iTunes version 10.6.3
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Jan 7, 2011
Sometimes I will notice the audio is out of sync on my iTunes store bought videos. Rebooting the computer helps until the next time. This really started to become a problem over the last few months. This is a 15" MBP, 2009 bought in March, 4GB ram. Storage is on a 1TB WD drive in a LaCie 2 big tripple enclosure with firewire. No extra software installed and the computer is only used for iTunes and internet. Has all updates.
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May 10, 2012
My friend has a MacPro with 10.7 on it. He upgraded his OS by buying it on the App store. Now he has a weird screen at start up We would like to run Apple Hardware Test on the install DVD but as mentioned he bought it from the App store.The only file we get is an installer (4.2 GB) but it is not a start up disk.
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Jun 6, 2012
Reading books on a mac? Is there an app for this?
Info:
iMac (21.5-inch Mid 2011), Mac OS X (10.7.4)
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Jun 7, 2012
I just purchased Swift Publisher 3 because I thought I could create address labels with it but I can not. Can I unpurchased the App and get my $19.99 back.I am looking my a way to way stickers with Avery labels. Does any one know if a Mac can do that and/or with what program?
Info:
MacBook (13-inch Late 2009), iOS 5.0.1
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May 1, 2012
Several of my purchased APPs on my iPad are not showing up on my MacBook Pro.
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Apr 5, 2012
So I insert the disc on my mac...nothing happens. So I go into the disc click on the adobe LR 4 .pkg...and it asks to pick a program to "open it with"!what do I do? I don't know what to pick...never had to before. I picked Adobe reader...and ofcourse that didn't work.
[code]...
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Feb 27, 2012
Since I installed 10.7.3 Lion update, I can't install any program or game that I bought for Mac OS system. I get some kind of error like "power pc applications are not supported.....". I had'nt recieved this kind of error before I updated my Mac. Why?What will happen to all of the games that I bought such as warcraft, diablo?
Info:
MacBook, Mac OS X (10.7.3)
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Mar 12, 2012
If bought an ipad apps, can still install mac version without any charges?
Info:
MacBook Air
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Feb 23, 2012
I just bought a slightly used 2011 MBP MD313LL/A that has Lion installed. This is my first macbook (I have an iMac) I need to take Lion off and install Snow Leopard to be compatible with my current software. Any suggestions to the safest way to do this? I will be installing VmFusion 4 to run my Windows XP.
Info:
MacBook Pro, 13.3" Macbook Pro MD313LL/A-4GB/750
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Jun 2, 2012
i can't install any app frm store. it shows NSinconsistencyexception error?
Info:
MacBook Pro
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Jun 19, 2012
When I bought my Macbook Pro on Thursday I also purchased Pages whilst in the Apple store in town. The assistant helped me start the installation whilst I was there and he told me that it would continue when I got home, even if i shut the laptop down there. So this is what I did, however, since I've been home, every time I click Install on Pages in the App Store a message comes up saying : "There was an error in the App Store. Please try again later." Another thing I should mention is that I purchased Pages on a different Apple ID account when I was in the store, but I was told I only had to log in to that account from my Macbook Pro and I could easily download Pages.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Mar 8, 2012
I purchase Numbers because I have been unable to save my work. I install it and then when it goes to sleep or I turn off my computer it doesn't save my install and I have to reinstall the purchase all over again. Why? How can I fix this cause everyday I can't save my work....
Info:
iMac, Mac OS X (10.6.8)
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Mar 14, 2012
I can not update or install new apps. Some work though, some do not. For example I can update GarageBand and UberStrikeHD(2 random apps that I have an update available for) and I can not update LevelHelper and Trillian(also just 2 random apps I have an update available for).As for new apps ... Well, all that I tried they didn't download(ReadLater, CodeCollectorPro and RamOptimizer Lite, Apple Configurator are 4 of the apps I tried downloading). I get to enter my password, the app "goes" into the Launchpad, but the bar that should show the progress of the download gets filled instantly and the Appstore shows "Installed" instantly, while the Launchpad icon also shows the bar full instantly, but the app is obviously still greyed out since it didn't really download anything. Then after a few seconds I get an error:"The application could not be downloaded. The requested URL was not found on this server". Cancel or Retry, retrying doesn't work either.
I am using a broadband internet connection, but I tried it with several USB devices and I got the same result (also tried sharing the broadband connection from a macmini and connect to it through internet sharing, still didnt work)... And I do not have 10.7.3 installed, since it is a 2GB update and my broadband data plan is capped at 4GB, but I doubt it will fix anything, since in the past I got this error before, but I have no idea how it got fixed. I also tried every Apple provided support article.
Console log shows 3 errors, as follows:
14.3.12 3:47:50.511 PM storeagent: *** Assertion failure in -[SoftwareInstallOperation _startInstall], /SourceCache/Pisa/Pisa-93/Source/iTunes Protocol/Built Into App/SoftwareInstallOperation.m:265
14.3.12 3:47:50.511 PM storeagent: error Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7fdedae385b0 {NSUnderlyingError=0x7fdedae2dcd0 "The requested URL was not found on this server.",
[code]....
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.2)
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Mar 24, 2012
Garageband is not installing on my os x lion 10.7.3 it downloaded to mac mini just fine now it wont install everytime I click on the Garageband icon in launchpad it trys to download other parts of the program. I let it download 4 different times all the same size download and it is always the same. The program wont run.
Info:
GarageBand (Mac) '11, Mac OS X (10.7.3)
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Apr 26, 2012
I purchased my MBP just over ten days ago, I noticed that I am missing "iLife". In an attempt to re-install it through the app store, my account was charged $14.99 for an application I should already have.
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May 9, 2012
Tried this 3 times, same result each time... The entirity of DX III dowloaded just fine then it was installing. I get this error:
The application could not be downloaded.
An error occurred while extracting files from the package “mzm.gcfiayzg.pkg”.
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