ITunes :: Why Can't I Log Into Account, Unknown Error Occurred (-54)
Apr 10, 2012
Recently I had my Macbook pro reformatted back to factory conditions. After downloading all the software updates I tried to log into the iTunes store, but everytime I get the message " We could not complete your iTunes Store request. An Unknown error occurred (-54)"
I am able to connect to the iTunes store itself and look around and preview songs. but I can't log in to my account. I have the latest version of iTunes, and I haven't altered any settings in iTunes, so I'm confused as to why I am receiving this error message.
The other discussions and trouble shooting pages referencing the error (-54) seem to all talk about ipod sync issues or not being able to access the store in general.
Info:
MacBook Pro (13-inch Mid 2010), Mac OS X (10.6.8)
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Jun 13, 2012
How do I fix this error message?It reads: The iTunes Library file cannot be saved. An unknow error occurred (-54).
Info:
iTunes
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Mar 31, 2012
The iTunes Library file cannot be saved. An unknown error occurred (-54)
Info:
MacBook Pro, Mac OS X (10.7.1)
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May 12, 2012
A movie I purchased stops downloading almost immediately and the error message above comes up. The rest of iTunes works properly and my internet connection is fine. I was downloading numerous TV episodes before and during while this movie was in the cue without any issues. I've restarted my network and that did not seem to fix it.
I've deleted the movie from the cue and re-downloaded it but still same issue.
Info:
Mac OS X (10.7.4), iTunes
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May 12, 2012
how to fix an unknown error occurred -54
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Jun 20, 2012
I'm trying to download a movie and this message keeps showing up (unknow error occurred (-50)) check your internet connection and try downloading again. I have an internet connection but every time I try to download the same message keeps showing up.
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Jun 21, 2014
It didn't work: An unknown error occurred (-45054)
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Mar 18, 2012
For the few days, I could not open iTune Store on my MacBook Pro.
"iTune could not connect to the iTunes store. An unknown error occured (-54)."
Info:
MacBook Pro (13-inch Mid 2010)
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Apr 26, 2012
Everytime I open my iTunes I get one of two errors. The one in this title is the latest and it is annoying.
The second I think has to do with Genius, states it cannot connect to the iTunes store at the moment.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Sep 11, 2014
I can't open the itunes application on my mac book air. Keeps saying that an unknown error has occurred with (13014)???
Info:
MacBook Air (11-inch Mid 2012)
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Jun 17, 2014
Dialog box keeps opening with message Itunes Library file cannot be saved. An unknown error occured (-54).
Info:
iMac, OS X Server
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May 4, 2012
We've been trying to download the latest digital copy of Mission Impossible from iTunes and have had no luck. It stops downloading and gives an error message (unknown error occurred (-50)) and have received (err - 8008). We've checked for software updates, rebooted the system and tried again, but nothing.
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Jul 5, 2012
I've been unable to download or update any applications or songs on any of my phones, ipads, or imacs. I just keep getting the messages, "Unable to download application." It's been this way for weeks. What can I do?
Info:
iPhone 4S, iOS 5.1.1
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May 19, 2012
After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002).
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
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Apr 24, 2012
"The iTunes application could not be opened. An unknown error occurred (13014)" I'm not quite sure what do do.
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May 17, 2012
When I attempt to upgrade I get an error message, "Could not purchase "iTunes Plus Upgrade". An unknown error occured (1004)." This has occurred over the last few days and after restarting.
Info:
iMac (20-inch Late 2006), iOS 5.1.1
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Jun 9, 2012
An unknown error has occurred to create Apple Id.
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Apr 10, 2012
I am unable to install the "Applications Install Disc" it just says: an unknown error occurred...please contact the software manufacture.
Info:
MacBook Pro, Mac OS X (10.6.8)
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Sep 10, 2010
Not idea why but the my Aventail VPN client worked before is no longer working now - "Unknown FATAL error occurred. Please see logs and contact your Network administrator."
Rebooted, shut down, deleted using zapit and reinstalled and still show the same error.
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Apr 6, 2012
I cannot connect to app store. I get a "unknown error has occurred" message.
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Dec 7, 2009
Friday, when I tried to enter my computer I have received a log screen. Tried to log but I have received this message "you are unable to log in to the user account "user" at this time because an error occurred" (never happened before). I am sure that the password is correct because the screen doesn't shake, like it happens when I introduce a wrong password. Tried to reboot with "apple S" pressed to go to the root. When I access the directory "Users" I cannot see my user name anymore. Filevault is not activated, never did it. I have very important data from work (my whole year work), I don't have backup and I must not loose it. I was not trying to do an updade or anything, it just happen when I turn on the Mac.
I have tried to do the following things too:
Boot from installation disk #1: Accessed Disk Utility and repaired the disk. There was one error "Mounting of the drive" that was fixed. No other errors found. When I rebooted I got the same message at the login screen. Tried to change the password. I got an error telling me that I don't have permission or an error has occurred. The volume Macintosh HD appears to be ok. Rebooted and still had the same problem.
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May 7, 2012
Got my new IMAC and set up the Migration Assistance from my Old Macbook to the IMAC... it finished migrating sometime in the middle of the night and the IMAC automatically shut itself off..
I try to log into my IMAC now and get the error You are unable to log into Account (xxxxxxx) at this time / account failed because an error occurred.
I don't run a Server configuration... and all the help in the community I can find is based on Client/Server
The MacBook is OS X (10.5.2) Leopard
The IMAC is OS X (10.7. ??) Lion
This was out of the box migration, so have never had the IMAC up and running prior to this migration.
How do I get into my IMAC?
Info:
iMac, Mac OS X (10.7)
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Jun 22, 2014
I just had Apple replace the hard drive on my iMac due to a hard drive failure. I restored my data from my WD back-up drive and that seemed to go fine, but when I try to log onto my computer for the first time since the drive change, I get this error message: "you can't log into the FileVault user account 'my account name' at this time. Logging into the account failed because an error occurred." This comes at the screen where you enter your password for password protected login. Note that I've always used the password protected login and I have not forgetten my password. I shut down and restarted a couple of more times, but I keep on getting the same message.
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Apr 27, 2012
I got this error message when trying to import a CD into iTunes. It also had "The required disk cannot be found" it's an intermittant problem with an iMac running OS X 10.6.8
Info:
Image Capture, Mac OS X (10.6.7)
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Apr 20, 2012
I've never had an issue with renting from iTunes before, but I'm getting the following message tonight: "An unknown error occurred (- 50)." I'm not seeing any support links or "report problems" from within iTunes. (I know I'm connected because I just updated a ton of apps.)
Info:
MacBook, Mac OS X (10.6.6)
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Feb 24, 2012
I've been using ITunes radio flawlessly for years, when suddenly this a.m. I got the error message: An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later. The rest of ITunes like the store and such seem to be working fine as is my internet connection. Nothing on my system has changed. ITunes was last updated in January 2012.I'm on Mac book with OS X 10.6.8.
Info:
MacBook, Mac OS X (10.6.8)
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Feb 28, 2012
An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later.The Wireless connection is FINE and the INTERNET and E-Mail work fine.The RADIO has worked for over a year with NO PROBLEM and this JUST STARTED 2 Days ago,
Info:
Mac Pro, Mac OS X (10.6.8), Problem started just 2 days ago
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Feb 28, 2012
I get this error message when trying to connect to the radio stations on itunes? "an error occurred while trying to contact the radio tuning service" My computer is definitely connected to the internet as I can stream from pandora and safari and mail work?
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Mar 1, 2012
Unable to connect to ITunes radio, yet internet and mail are working fine.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Mar 5, 2012
Every time I try to connect to an ITunes radio station, I get this error message: An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later.
Info:
iMac, Mac OS X (10.7.3)
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