OS X V10.7 Lion :: Unable To Update Apps From The Mac App Store?
Jun 30, 2012
The app store has an update option next to some of my purchaced apps, but when I click update it says that they were purchased using another account. The problem is that I have only used one account on my Mac ever so it makes no sense. In the updates tab it says that all apps are up to date, but in the purchased tab it has an update option next to some of my apps. Can someone help explain this?
Info:
MacBook
Pro, Mac OS X (10.7.4), Mid 2009
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May 21, 2012
I'm unable to update the applications I've purchased through the Mac App Store. I've tried numerous workarounds (listed below), but to no avail. I've got a MacBook Pro (early 2011) running Lion 10.7.4. When I initially click either the Update or Update All (I've got multiple apps needing updates), I get error 13 after entering my Apple ID and password. I'm prompted yet again for my password for each app (why?), but then I get error 100, saying that I need to try again later.
Here's what I've tried, which have not worked for me:
* Removing Library/Caches/com.apple.appstore
* Removing Library/Preferences/com.apple.appstore.plist
* Clearing cache and cookies from Safari, and restarting Safari
* iTunes workaround by d/l'ing a new app, then getting the T&C form doesn't apply: I don't get that form since I agreed to the latest version before this issue started.
* Removing the file in Library/Cookies/ pertaining to the App Store doesn't exist for me, so wouldn't apply
* Rebooting my machine
* Deleting an app from my machine (only tested with a free app I don't use often), then trying to Install it; this worked back with Lion 10.7.3, but no longer works with 10.7.4.
I saw another workaround which involved creating another user on one's machine, but that seems over the top to have to get Mac App Store updates to work again. Are there any other workarounds where I could update my apps?
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Jun 17, 2012
Running into the following problem. When I try to update some of my purchased apps, I get an error message stating that I need to sign into the account that I used to purchase the apps. I only have one Apple ID and use it to purchase apps. Now, I cannot perform any updates on these apps. I am worried that if I delete the apps and try to install them again through the Mac App Store, I will not be able to do so as I feel that the mapping between my account and the apps has been lost.
Info:iMac 20", MacBook, iPhone 8 GB, iPod Nano 3G, Mac OS X (10.5)
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Jun 18, 2012
When I try to download Lion, the download sign in window appears and is populated with someone else's Apple ID. If I change the ID to mine and use my password I get 2 messages: "We could not complete your request. There was an error in the App Store. Please try again later. (4)" Click OK and 2nd message: "Unknown Error" iTunes does not exhibit this, and normal sign in to App Store shows correct ID, only the Download Authentication does this. I have been able to update other Apps just fine, this requires a purchase, and is the only difference.
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Feb 4, 2012
Error "The file “DMAccount.h” couldn’t be saved in the folder “Headers”" after 10.7.3 update. While app update download starts normaly the error msg pops up every time right at the end of download process and it starts all over (dnld-error-dnld-error... ("Try again", she asks me)).
Info:
Mac OS X (10.7.3)
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Jun 23, 2012
When i try to update an app it will tell me "can't be installed on this computer because it requires at least 2 GB of memory."
Info:iMac, Mac OS X (10.6.8)
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Mar 22, 2012
Ok we all love apps but every single day, I'm faced with updating at least two of my apps when I turn on my phone, then same thing all over again on my IPad , ohALANd wait there are 6 more on my desktop..can they not just automatically update and sync across all devices?
Info:
iPad, iOS 5
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Apr 17, 2012
since updating to the new security requirements I cannot update my existing apps...i receive the cannot connect to the iTunes store note. However, I can use the store app to search,select, connect to the store and download new apps.
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May 18, 2012
How do I update my OS X 5.8 to a 5.6 on my 13-inch Macbook?
Info:MacBook, Mac OS X (10.5.8), 13-inch
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May 24, 2012
I've had this problem ever since upgrading to Lion quite awhile ago. Each update of Lion promises to fix various bugs, but this one just won't go away. Why is it that applications I've just updated (and which show in Finder as the current version) continue to show as needing updates in App Store. It doesn't matter what I do, delete caches, deleting plists, etc, every time I go to the App Store to check on NEW updates, it continues to show me the ones I've already updated, and it becomes my task to sort through the list looking for those updated since the last time I checked The only way I can tell is by update date. If the date is "today", then I know I haven't got the update.
Info:Mac Pro, Mac OS X (10.7.2), 2010 Hexacore 3.33, 3 MBP, i7 imac
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Jun 21, 2012
I try repeatedly to update aperture to 3.x.x and the app store keeps saying there has been an error and try again later ... for about 2 months!
Info:
iMac, Aperture update and Bookle update
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Apr 17, 2012
When I try to update applications from the Mac App Store, I continouly get a message coming up saying an Unkown Error has occured and I should try again later (4).
Info:
MacBook, Mac OS X (10.7.3)
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May 7, 2012
I can't update my apps because I can't change my apple ID. I installed most of the apps using an old apple I'd. Do you have to update using the ID you installed the app with?
Info:
iPhone 4S, iOS 5.1
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Jun 17, 2012
My App store does't recognize my user ID for same reason cannot updated my old applications.
Info:
iPhone 4S, iOS 5.1.1
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Feb 4, 2012
I want to update an app on my iphone but my daughter's email comes up. I don't know her password how do I restore my phone to my identity. I've tried changing the settings etc. But whenever I try to download something it still flashes her email up. Why do they make these things so difficult or am I being totally thick?
Info:
iPhone 3GS
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Apr 9, 2012
I have an IPAD, IMAC & IPHONE and Mac book Air in my household. I can update apps on everything but the IPHONE. I notice that the IPHONE shows one of my old email address so my password does not work. All of my other devices has the correct email address associartedl with the app store, and icloud. How do I correct my iphone to show the correct email so that the password will work? i can find no place to correct the email address for the app store on my iphone.
I have a bunch of apps that need to be updated, but without fixing this I can't.
Info:
iPhone 4S, iOS 5.1
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Jun 22, 2012
The app store on my Mac Mini (2.7GHZ I7 running 10.7.4) tells me I have 3 apps that need to be updated. Whenever I try to update them, I get an error message that reads " We could not complete your request. There was an error in the App Store. Please try again later. (13). I've gone online and saw that some people were fixing the problem by erasing some kind of hidden cookie. It seems to be somwhere in /library/Cookies file but I don't have a file in my library labeled "cookies". I also saw another post where they tried to delete it in terminal, but that had no effect for me.
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Jun 22, 2012
How can I update apps after changing my Apple ID password? I was just required to change my Apple ID password and now I am not able to download updates to apps I already have installed.
Info:
MacBook Pro
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Dec 7, 2014
I recently bought a used macbook. Everything works great, except that when i try to update my apps, this old user keeps popping up. My iCloud id is used throughout the MacOS, but when i try to update my apps, the permission is reverting back to the old user's iCloud account.
Info:
MacBook, OS X Yosemite (10.10.1)
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Sep 4, 2014
I have a macbook pro 2014 version - recently my app store just stopped working out of the blue
I cannot seem to download or buy any apps - in my updates section, it shows nothing
In the featured section, it shows apps but I cannot buy an app
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Jun 6, 2014
I have a large itunes library and I sync it with 2 ipads and one iphone.
But I can't download content i bought from itunes store or update my iphone/ipad apps.
It says (directly translated from swedish) : Can't download, xxx not authorized. Please check your internet connection.
I use a MBP with Maverick, iTunes and all other software on computer and phones are up to date.
Info:
iOS 7.1.1
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Feb 28, 2012
I bought a used mac mini and I was viewng the App Store and wanted to purchase IPhoto app but it was purchase previously and could not update because not associated with my Apple ID. The error message reads I would need to purchase it again My issue I have it the icon for the application just give me a the options to "update" and not purchase. What do I need to do to purchase this app?
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Apr 22, 2012
I want to upgrade to OSX Lion.It has to be done through the app store (?) and all goes well up to the point I confirm the billing. After that I am sent back to the advertisement page for OSX Lion and at the top of the screen that annoying little whirly thing goes around and around and around. I must have tried twenty times now and have never got any further.
have I paid for this product twenty times?
what am I waiting to happen with this whirly thing?
I am running a 27inch iMac 2.93 GHz Intel Core i7 and OS X 10.6.8
Info:iMac, Mac OS X (10.6.8), 2.93 GHz Intel Core i7
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Feb 25, 2012
i am not able to sign in my app store..when i click on sign in nothing happens
Info:
MacBook Pro, Mac OS X (10.6.8)
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Apr 21, 2012
I am unable to update my apps. I get:
We could not complete your iTunes store requestSecure network connection was refused. There was an error in the iTunes store. Please try again later.
I have no firewall in operation and this has been happening now for two weeks. I can aceess the store and update with my iPhone using the same WiFi.
Info:
iMac Intel Quad core i5, Mac OS X (10.7.3)
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Jul 6, 2012
iTunes (v 10.6.3 (25) has stopped updating Apps on my iPhone and iPad when I sync them. I can download and install the app updates from the devices OK, but the updates won't sync.
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Feb 4, 2012
i have an iphone4 and am trying to access apps, on the phone it keeps telling my my password is incorrect and on the computer it keeps telling me that im not authorized to access apps on this computer (1 of 5) - the password is fine. Also when i attach my phone to the laptop it says charging not supported or something similar?
Info:
iPhone 4
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Mar 14, 2012
So I have this game I'm trying to update... When I click the update buttin it ask's for my age since it is GTAIII... when I click ok.. the update turns gray as if its about to update then goes back to dark gray and nothing happens.
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May 8, 2012
I recently purchased a Macbook Air 11" (July 2011 model) which came preinstalled with Lion (can't remember the version) and iLife 11.
On my first boot I noticed that the Mac App Store popped up a few updates and one of the updates was iPhoto 9.2.3. When I attempted to install the update, I was prompted to first update my Mac OS as the update was not applicable to my (then) Mac OS version.
I promptly updated my Lion version to 10.7.3 through Software Updates and attempted the iPhoto update again - nada! Mac App Store now says: "This update is not available", "You Must have previously purchased this item ..." and then prompts me to 'buy' the item (iPhoto 11?).
I haven't clicked on the 'buy' button in the fear of being charged to my linked Apple ID account and I am wondering why I am supposed to buy iPhoto when my MBA came preinstalled with iLife 11.
Info:
iPad 2, Mac OS X (10.7.3)
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May 19, 2012
I want to update my Xcode from 4.2 to 4.3.2 but I am unable to download the update. When I tried to do this for the first time, the the button "installieren" was green and I was asked first for my Apple-ID. Then it seemed to start the download, but I was asked to read and accept the license first. Since I accepted it, the button is grey. I also tried to move the "Install Xcode.app" from my Applications folder. No help. Do I really need to uninstall everything first, to update?
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