MacBook Pro :: Genius Bar Appt / Protect Data?
May 16, 2010
I have a genius bar apt today and will be dropping off my MBP to have the graphics card replaced. How do you guys feel about leaving your data (pics, documents, cracked programs) on your computer when dropping it off with Apple?
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Nov 15, 2009
I don't have an external hdd or even dvd's to back up data on. So will they do this for me or no?
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Mar 7, 2010
I've been a PC user for 20 years, but thinking of switching to an Imac. My main concern before plunging in is with regards to data protection - particularly if I have to send the Imac in for repair. On my PC, I can control what part I want to replace, and I never send a harddrive in for repair. I'm paranoid about data privacy.
But if I buy an Imac, removing the harddrive violates the warranty. And if my Imac refuses to bootup, I can't wipe the drive before sending in for repair. Will the apple repair center be willing to remove the harddrive and return it to me before starting repair?
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Oct 25, 2010
we all know that if we use unsecured wireless networks we now have an issue as any old idiot can use firesheep and wreak havoc with our information.
So what I would like to know is what is the best way of countering this?
I know of the Firefox plugin that can be used but to be honest I really don't like the idea of moving to firefox.
Can anyone think of any other ways to block firesheep - or any similar application from stealing our data?
I have been thinking long and hard and haven't come up with an answer.
Yes I agree not using an unsecured network would be a good start yet sometimes this is unavoidable and as part of my job requires me to use Twitter it could present quite an issue.
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Sep 26, 2009
I was wondering if there was any software for Mac OSX that will protect your data, by requiring a password when someone inserts a usb drive. I found a few for windows. [URL] Anything like this available for the Mac?
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Oct 29, 2009
I keep reading about this new ability to do "Genius Mixes".
On my iPhone I click the Genius icon (which is too large IMHO) and it makes a playlist. Are Genius Mixes any different?
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Nov 19, 2009
Will a strong firmware password protect my data from investigators installing/using forensic tools on my Mac?
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Feb 17, 2009
My HDD had been clicking at me for awhile on my rev a macbook air but I never bothered to take it in. Recently disk utility reported my drive as failing, so I decided to make an appointment with a genius. I've used my MBA air pretty heavily, including international travel quite a bit so it has some wear and tear.
I get there and he takes it to the back, comes back and says because of of a dent on the back of the casing (knocked it against a wall on accident), the fact the button on my touchpad was clicking and I had a screw missing in the bottom of my air that they could replace to dive but I would not like the price. It would be $900.00 and that's because they had to get the air in it's original condition appearance wise before they could send it to apple for repair
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Oct 26, 2009
The fan in my Alu Macbook has given up the ghost. Regardless of temp it never switches on, so I need to get it replaced. There's an Apple Store opening up in the town I work this week, so I was wondering if this is the sort of fault they can fix while I wait?
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Mar 9, 2010
old macbook pro 15" on craigslist for 900. Bought it last week and the airport card went out already. They had the part in stock at the genious bar here at Vintage fair mall in modesto. Has anyone else had this problem in a new macbook?
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Jan 14, 2011
Figured I would share my recent apple genius bar apt. I went in due to a annoying line on my late 2009 15" macbook pro. Noticed it anytime that the screen was dark or dimmed. So I took in the MacBook pro and the genius look at the issue examined claimed he could not see a thing and made me feel rather stupid. Also pointed out that my mbp was making a crack sound ever since I installed my incase hard case. He sad that is too bad its the case nothing else. Funny thing is when it made the sound another genius look at the computer and said hey that's not normal. So he felt rather dumb, but continued on with his genius opinion that it was fine. He hand it back and says everything looks and works perfect sorry you wasted a trip. So I get the mbp back open it up in the apple store and go over and tell him the mark is right on the screen and he comes ever and says nope, so he calls over two more genius and they look at the screen and say yep write him up a repair order.
I smiled exactly when the guy said that from 30 seconds of observation. The other genius just walked away and ignored me after that happened. Today I went and picked up the MBP and they replaced the screen and found out they also replaced my super drive. I was not aware there was any issues with the drive at all, but they fixed it. Also my computer is under applecare if anyone was wondering. Trying this up has made me notice I need to work in sentence structure and I cant help to think how many people don't nag the genius after they get a deny from them. Its almost like a god complex they say no its a no. Repair bill came to just under 700 dollars and I was wondering if there is anymore issues with this MBP can I request a replacement system? My apple car expires in Nov.
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Dec 19, 2008
I tried to update my OS to 10.5.6 but failed. the update stacked at 10% percent. I went to Genius bar yesterday evening. The guy tried to install combo update for me and the nightmare started. The combo didn't work too and it came out with fail updated, file damage. He verified the disk and it said " key length invalid" and he restart my computer. Then my computer never come back anymore. It can't start up and shows some words in black background and with 4 countries languages to let me restart my computer. I tried to use safe mode restart, try to select start disk(it shows my disk and network option) but the result is the same.
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Mar 3, 2009
After bringing them both into the genius bar and setting them side by side, the genius agreed that there were faint lines visible on light backgrounds, and is having it sent off to have the whole top housing replaced. Here's to hoping that it works out..UPDATE: so despite the fact that I have some authorization from the genius bar to have my clamshell assembly replaced, I just checked the status of my order and it says "no issues detected." I'm assuming that apple is within their right to do this, but the paperwork clearly states that the lines are visible in store to multiple geniuses.
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Apr 13, 2012
after a superdrive replacement at Genius Bar, this one is doing noise at start and when Macbook Pro 5,1 exits from sleep.
I check the firmware version and it's KA19.
I try to applicate the Superdrive Firmware Update 3.0 that i had from an old time machine bakcup (because i can't install it from this link : [URL] but it's annoucing that the Firmware is already applied (i did it 2 years ago with the old superdrive).
My system version is 10.7.3 What can i do and how i can apply this update to suppress this noise ?
Info:
MacBook Pro (15-inch Late 2008), Mac OS X (10.7.3)
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Jun 4, 2012
A few weeks ago I noticed my internet running incredibly slow on one side of my room. This side being the farthest from the router. To my knowledge nothing new had happened enviromently to cause this problem. I went through the motions of reseting my router and still the problem persits. I decided to take in my Macbook Pro into the Genius Bar and they replaced the Airport and Bluetooth components. Today I finally got it back and quickly my enthusiasim was dashed to find out that I'm still haivng the same problem. I'm only having this problem on my Macbook Pro since I have both a Nexus S android phone and an Asus Transformer tablet that runs perfectly fine on that side, well all sides, of my room.
Info:
MacBook
Pro, Mac OS X (10.7.4), Bought refurbished from Apple
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Mar 22, 2012
My macbook pro 15 inch (i believe its a unibody) 2.66 ghz has been through **** and back. I traveled through 4 continents with it since I got it, dropped it numerous times, keyboard light doesnt work, upgraded to lion from Lepoard, screws missing on the bottom, macbook heats up like crazy and its starting to wear down. Im wondering if anyone has any kind of link or some kind of guide as to how much it would cost to fix my Mac. I know it wont be like new but it will be close. The genius bar and Apple may be crazy with pricing sometimes but they do the best job.
Info:
MacBook
Pro
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Apr 7, 2009
I have had my blackbook for a while now. I have bought a cheap ebay cover that covers the keyboard as well as the palm part and it works good (I think) except it is starting to rip and does place keymarks on my screen. I have some dirt on the bottom of my screen under the plastic and in the hindge I see.
I need to find a way to clean it all and keep my keyboard and palm rest clean. I am a college student and on the go all the time so keeping a cloth and such in the middle is kind of hard.
But is there any other way of keeping my macbook in nice shape. I do have scratches on the outside but that is a different story.
Thanks in advance.
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Oct 28, 2010
using a zagg or bodyguardz for the 11.6 inch or just some sort of soft sleeve ?
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Oct 30, 2010
I've had my 2010 Macbook since it launched and this thing just attracts grime and scratches. I literally left my Macbook on my desk for a day and all of a sudden it has two jagged scratches near the apple just by sitting on desk!
Now after that happened, I bought a Caselogic sleeve to protect it when not in use but now I have a green stain near the power indicator on the side of the palm rest. I tried cleaning it off with soap and water, it didn't work.
Then I googled it and I heard toothpaste might take out stains, so I tried that and it came off now but then it returned a couple of days later when I wasn't using the sleeve, so I figured it's not the problem. Cleaned it again with toothpaste and now there's a just a faint green stain I just can't get rid of.
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Feb 10, 2008
What are you guys using to protect your MBAs? Do you feel its necessary to protect it? I was thinking about getting the invisible shield to protect the MBA without adding bulk.
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Jul 3, 2009
any other recommendations?
it's a shame that zagg doesn't make one.
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Jul 7, 2010
I'm looking for something that will protect my MB from scratches but will not hide the aluminum look.
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Apr 16, 2012
how do I protect myself from virus?
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Feb 25, 2010
Is there a way to password protect bootcamp? This is so they can hold down Option key on bootup but need a password to boot to bootcamp, the reason I ask is becuase if I get the Undercover theft software it will only work in Mac.
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Apr 3, 2012
I have a desktop folder with documents in it that I want to password protect. How do I do that? I know how to do it with a pages document, but not with an entire folder. I have Mac OS X, version 10.5.8.
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Jun 5, 2014
I was given an old MacBook Pro 1.1 without disc, and there is a password on it. How can I delete password protect.
Info:
MacBook Pro
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Dec 11, 2010
I am looking for a keyboard cover to protect the keys from dust and dirts. It should be very thin and comfortable.
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Jan 8, 2011
I can sometimes get wireless connection on my macbook in my apt. without any wireless router. If I disable automatic login and set up a password, will that protect me from anyone accessing, etc even though I am piggybacking?
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Apr 7, 2012
How do I protect my Mac book Pro OS x 10.5.8 from Flashback virus?
Info:
MacBook Pro, Mac OS X (10.5.8)
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May 2, 2012
I havve a segate external hard drive that I would liketo store sensitive data on. Is there a way to require a password to enable mounting?
Info:
MacBook Pro, Mac OS X (10.7.3)
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