MacBook Pro :: Bluetooth Randomly Stops Working / Magic Mouse Does Not Respond
Jun 26, 2014
bluetooth on my 2013 MBP. I have a magic mouse and it randomly stops responding. At first I thought it was a problem with the mouse itself. I changed the batteries,To solve the problem and to get the mouse to work again, I have to actually restart my computer.
Then I realized that when my magic mouse acts up, if I open the Bluetooth preferences, in the spot where the name of my computer should be is this weird message that says "do not localize, name not available" So I've finally realized that the problems I'm having aren't with the mouse but actually the Bluetooth in the computer, either it's a hardware issue with the Bluetooth hardware or the driver is defective. Again, when I restart, I'm able to use my magic mouse again. And when Bluetooth is acting up, when I do try to open Bluetooth preferences, I get the beach ball and everything starts to hang.
I'm attaching pictures of what the Bluetooth preferences screen shows under normal operation with the name of my MBP and showing the mouse is connected and a picture of what the Bluetooth preferences window shows when it's acting up. Is the Bluetooth defective?
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Apr 20, 2010
I managed to get my hands on my new baby last Friday, new MBP 17" i7 with anti-glare! My wife also has a 2009 uMBP 13", which I have been using since Xmas while waiting for Arrandale! I use a stand with a apple wireless keyboard and wireless magic mouse. I have been having problems with the new 17" machine - the mouse and kb work fine for about 30 mins then the mouse gets really slow and jerky and the keyboard gets slow as well and starts displaying double / triple keys when typing etc. The only way to resolve the problem is to reboot. If I unpair the mouse and keyboard and repair this doesnt fix it - only a reboot works. I phoned apple care and they instructed to create a new test user, which I did - same problems.
Reinstalled OSX (machine was only 2 days old though!), and this didnt fix it. So, I took the machine back to my Apple Retail store and swapped it for a new machine. Finally finished setting it up again yesterday, and the problem started AGAIN - So it would seem that unless I have had two faulty machines (highly unlikely) it must be software related? I have been trying to work out what might be causing it - but running the machine without Parallels, Little Snitch, 1 Password, things which I thought could have been related to the problem. I basically ran the same system on my wifes 13" before I got the new machine and I had no problems with the mouse and keyboard. I have also changed the batteries on both the mouse and keyboard.
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Jan 16, 2010
Ok, the Magic mouse is nice, it's pretty, it's got great scrolling features and it's bluetooth.
But after a few days of using it all day it's a pain. The ergonomics are not ideal, nowhere near as comfortable as my Logitech gaming mouse (can't remember the name) and my wrist hurts.
What is out there that is a good bluetooth mouse? They all seem a bit wishywashy to me, and the MS one I tried had dreadful latency that really bothers me.
Any suggestions?
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Oct 5, 2010
If I want to format my Mac Pro (6 core 3.33 GHz) and I have an Apple wired keyboard and a bluetooth Magic Mouse will the Setup Assistant be "smart" enough to pair the mouse with the computer or will I be stuck with no mouse during the setup process? Do I have to run the entire process with a wired mouse?
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Nov 13, 2010
i have a magic mouse and i cant turn on the acceleration
in the mouse part of sys prefrences it has this
and on my imac i can enable it and it has this window under mouse.
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Nov 13, 2007
This is the most obnoxious computer problem I've ever encountered. I'm yet to figure out a pattern, but my Macbook Pro's keyboard will just stop working for several minutes at a time at random points in time. Even if I hit caps or num lock, they don't turn green. Sometimes it'll just happen once every few hours, but I was in class the other day and it would work for a minute, then not work for a few, than work for another minute, etc.
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Jan 22, 2010
Over the past few months, I have noticed that my MagSafe light will randomly stop working when I plug it into my MacBook. I just unplug it, and plug it back in and it works normally. It seems like the computer still charges though.
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Mar 13, 2012
Recently, my MBP's single-tap-to-select stops working, usually after I wake it up from sleep. This happens almost every other day, for the past 2-3 weeks (since 10.7.3 I'm guessing). Double-tap-to-right-click works fine, and keyboard commands all work, but single-tap just doesn't work till I reboot the machine. It's driving me mad. Even plugging in a mouse doesn't help, so it's not a trackpad / hardware issue at all.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Jun 25, 2008
it just stops clicking. It "moves" fine (moves the cursor around), the red light is on, everything seems to be working. I even unplug it and plug it back in. No clicking. Finally, I have to restart the computer (by holding down the power button on the back of the iMac) and then it will work again.
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Sep 7, 2014
I'm having trouble with my new macbook pro where in some applications after scrolling down and stopping, I sometimes am unable to resume scrolling. I have tried shutting down the application, rebooting but nothing seems to work. Whenever this occurs I am still able to scroll fine in pages and safari but the preview app and xcode have been problematic for me.
Info:
MacBook Pro with Retina display, OS X Mavericks (10.9.4)
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Feb 9, 2010
I have the magic mouse and have been using it without incident for the past few months. Yesterday I turned my MacBook on and the mouse no longer worked. The bluetooth icon on the top right of the screen is gone, and when I got into system preferences and mouse, it says it cannot find a mouse. The mouse itself is still in perfect working order (green light etc.). I also just performed all updates. Hopefully someone knows what going on with this.
Thanks.
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Dec 24, 2009
I have noticed that my keyboard will randomly stop working after switching Spaces or using other shortcut keys. When I hit the CMD-arrow key to switch spaces, the Spaces box that shows which space you just moved to stays on the screen and the keyboard completely stops working. A logout of required.
Running 10.6.2 with all updates applied.
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Oct 20, 2009
Apple on Tuesday released what the company heralded as the first-ever multi-touch mouse, a new product called the Magic Mouse, the successor to the Mighty Mouse. Apple said that the new multi-touch hardware allows customers to navigate using intuitive finger gestures instead of mechanical buttons, scroll wheels or scroll balls. The entire top surface of the Magic Mouse is a multi-touch surface that can track independent fingers. The new hardware comes with the new iMac and is priced for standalone purchase at $69. "Apple is the Multi-Touch leader, pioneering the use of this innovative technology in iPhone, iPod touch and Mac notebook trackpads," said Philip Schiller, Apple's senior vice president of Worldwide Product Marketing. "Apple's Multi-Touch technology allows us to offer an easy to use mouse in a simple and elegant design." The Magic Mouse is said to feature a seamless touch-sensitive enclosure that allows it to be a single or multi-button mouse with advanced gesture support. Using intuitive gestures, users can easily scroll through long documents, pan across large images or swipe to move forward or backward through a collection of web pages or photos. Magic Mouse works for left or right handed users and multi-button or gesture commands can be easily configured from within System Preferences.
The Magic Mouse laser tracking engine provides a smooth, consistent experience across more surfaces than a traditional optical tracking system. Magic Mouse uses Bluetooth wireless capabilities to create a clean, cable-free desk top and its secure wireless connection works from up to 10 meters away. To extend battery performance, Magic Mouse includes an advanced power management system that works with Mac OS X to automatically switch to low power modes during periods of inactivity. The wireless Magic Mouse is powered by two AA batteries which are included. Earlier this month, AppleInsider revealed that Apple was planning a makeover of its wireless mouse with multi-touch technology. It, along with a new wireless keyboard, were revealed in a subsequent filing with the U.S. Federal Communications Commission. The hardware previously carried the Mighty Mouse moniker, but that trademark was handed to the company Man & Machine earlier this month. Years ago, the small accessory maker sued both Apple and CBS for use of the name Mighty Mouse, which the peripheral company has used for its own dishwasher-safe computer mouse.[ View this article at AppleInsider.com ]
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Nov 27, 2010
I was thinking of purchasing an Apple Wireless Keyboard, and an Apple Magic Mouse. I'm absolutely sure it'll be a wise investment, and an awesome Christmas gift. My current Mighty Mouse is quite horrible, I don't even have the ability to scroll up. Of course I don't bother to waste my time cleaning it. Oh well, they don't have a scroll bar for nothing.
The only problem is that I'm not sure if my Mac has the proper capabilities to enable usage for the wireless perpherials I'm planning to buy. This is somewhat how my Mac looks, though I'm running on Mac OS X Snow Leopard 10.6.3 (I purchased the disk). I believe my computer has Bluetooth, there's an Icon for it in System Preferences. In my System Profiler, it also has a Bluetooth tab (here's the information is shows, I just cropped out some info. at the top, and my name).
How do I know if my Mac is set for these two items?Looking forward to your responses.
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Apr 25, 2010
This came about after buying a Magic Mouse and finding that the mouse wasn't working how it should. The pointer was lagging and the mouse would disconnect are reconnect at random. Taking a look on the net I found lots who have the same problem even with older Mac Pros. There is a fix for the older models which involves swapping antenna wires that go to the bluetooth card. Now I can't verify this but some say the labels on the antenna cables are wrong but it could be that the wire swap fix uses the airport antenna instead of the bluetooth antenna ? So I decided to take a closer look and came to the conclusion that the Mac Pro bluetooth antenna does not work as it should. This could be down to bad placement, bad designed antenna or the metal of the case.
Where is the bluetooth antenna? If you try to follow the bluetooth antenna cable you see it goes behind the motherboard but impossible to follow. I wanted to know so out came my motherboard. You can see from the picture below that is on the right sort of behind the PCI blanks. The antenna is flat, about half inch wide and 3 inch tall. Looks pretty rubbish. Sorry I didn't take any photos. After more research I have found 2 possible fixes both costing about $10. The first and easiest. Buy yourself a usb adaptor plug it in and off you go.. Well not exactly. It seems that 2 bluetooths together aren't so happy. So to fix this you will need to disconnect the original apple bluetooth located on the motherboard .
1: Remove power cable .
2: Remove case cover
3. Remove processor tray.
4. Locate bluetooth card and disconned the small plug on the left hand side.
5. Put back in reverse order.
Test: Bluetooth Fix Using Original Bluetooth Card. I prefer this way as I'm not adding any hardware as such I'm just replacing the antenna. This way no usb ports are being used and you use your original bluetooth card. You will need to buy 2 things. EBAY is your friend. A WiFi antenna. As wifi uses the same frequency as bluetooth. A U.FL Mini Pci to RP-SMA CABLE to connect from the bluetooth card to the new antenna.
1: Remove power cable .
2: Remove case cover
3. Remove processor tray.
4. Undo the 2 screws and remove the PCI holder plate
5. Undo the 2 screws for the fan and pull the fan forward. (You need to do this to remove the graphics card.)
6. Push the metal bar on the left side of the graphics card to the left and remove the graphics card.
7.Remove a PCI blank and drill a 6.5mm hole in the middle.
8. Fit the RP-SMA connector and tighten the locking nut.
9. Put a little insulation tape on the other end as we need to fish this behind a support and don't was to short anything on the motherboard.
10. Pass cable behind support and fit the PCI blank into place
11. Disconnect the old antenna.Its a very small plug and you must pull it forward towards you (away from motherboard) and connect the new U.FL cable. Tie up and insulate the old antenna cable to avoid short circuits.
12. Refit all in reverse not forgetting the push the metal bar that holds the graphics card to the right before refitting the fan.
13. Screw new antenna into back.
Test
My bluetooth works fine now with my original bluetooth card and new antenna. I have tried it form far away as possible 5-6 metres and works fine. The other thing to do is add your mouse as a favorite in the bluetooth preferences.
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Dec 17, 2010
The last few days my keyboard and mouse have stopped functioning at random times on my macbook. I am running snow leopard. I have to shut the lid to put it to sleep and wake it up to get it to respond.
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Apr 28, 2012
At least a couple times a week my trackpad mouse click stops working (mouse movement ok) and I am usually browsing in Chrome ver 18.0.1025.165 I have MacBook Air 13" with Lion 10.7.3, anybody experiencing this problem or have resolved?
Info:MacBook Air, Mac OS X (10.7.3)
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Dec 5, 2009
For a while now, my Airport will randomly stop working when browsing the internet. What I mean by that is that when browsing the internet and then trying to open a new tab, it will not load the page I am trying to open. The Airport icon still shows that it is connected, but no pages are loading. I have tried multiple browsers to no avail. As well as restarting.
I am running Mac OS X 10.6.2 with all updates applied.
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Oct 24, 2009
Mainly for the idea to use the monitor as a external monitor. This is what I need. I basically want the magic mouse to automatically connect to the macbook pro when I plug the MacBook into the iMac as an external display. Obviously then I need it to disconnect from the iMac (because apparently you can only pair with one thing w/ bluetooth). I realize you can go thru the tedious steps of disconnecting from the iMac and then reconnecting to the MacBook every time, but its a pain, and honestly I can't figure out how to reconnect to the iMac if the mouse is disconnected (ie I can't move the mouse to the bluetooth icon on the iMac if it's disconnected, I hope that makes sense).
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Nov 15, 2009
I've been trying to get Windows 7 (under Boot Camp) to recognize my Bluetooth Keyboard and Magic Mouse, and for some reason it's not working. I first tried it with the drivers that come on the disc, and those didn't work (found the mouse/keyboard but wouldn't work), then I tried the Bluetooth update that Apple released, and that didn't work either. The mouse and keyboard show up in the Bluetooth devices as 'Connected', but neither work.
When I restart the computer the mouse/keyboard work at the login screen, but once I login they stop working. If I boot into Mac OS, and then boot back into Windows, they work fully, but after about 5 minutes they stop working. Why is this happening? Did anyone else have this problem?
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Mar 22, 2012
It just randomly freezes, cutting off all ability to navigate the desktop.Re-booting the system resolves the problem, but leaves me with a lot of lost work.SOMETIMES taking out and putting back in the batteries resolves the problems, but not often.The kayboard continues to work, so it doesn't seem to be a bluetooth issue.
Info:
iMac (27-inch Late 2009), Mac OS X (10.7.3)
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Jan 3, 2009
My Apple Wireless Keyboard is haunted. It will randomly, in the middle of sentences, or sometimes after I haven't used in a few minutes, stop responding.
The really weird part? I open System Prefs, click Bluetooth, and viola! It works again. I don't have to do anything - just open the Bluetooth prefs. As soon as I do, everything I've typed since it went dead (usually just a word or two) is actually output into the search box in Systems Prefs.
There is no rhyme or reason to this weirdness. Sometimes it will literally happen a few times an hour for days (which drives me up the wall); sometimes it'll go months without doing it. When it's doing it a lot, no amount of rebooting/relogging-in fixes it. One thing I have not tried is using a fresh user account (or Guest), because it's so unpredictable... even on my own account it will take a break and work normally for a few hours, then go right back to freaking out.
The fact that it stores everything I type when it's "not working" is the really weird part. It's like the OS is receiving the data but just forgetting to process it until I poke it and remind it, "you have stuff coming in via Bluetooth, wake up and do something with it!"
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Dec 4, 2014
I am having so many problems since I downloaded it. My iTunes won't connect to my Apple TV, the mouse continually stops working, iPhoto crashes all the time, and everything is so much slower! I can't stand it! Why hasn't Apple put out a fix?
Info:
iPad, iOS 7.0.3
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Apr 1, 2012
I used to have a magic mouse connected to my mbp (mid 2008) it worked ok, until I updated to Lion.Same with the keyboard.Both appear to be connected ok via Bluetooth. The only functionality letf on the mouse is the scrolling up and down. The keayboard appears to be inoperable completly. What I did to cure the problem so far is:
- Reinstalling the OS (Lion) - no go
- Reinstall Leopard und run all updates, no go
- Zap the p-Ram and resetting the whole mbp.
- I checked the BT connection an setting and reinstalled the mouse a several times, no go.
Other Bluetooth devices work OK on the mbp.The mouse and the keyboard work with my Windows PC ?It looks not like a hardware issue, I just learned on the net, that there are more people with the same issue.Could a firmware issue be responsible for this?
Info:
Intel Macbook Pro, Mac OS X (10.5.7)
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May 13, 2012
The last 2 days I have had the left mouse button on any Device on my MBP stop working. Tried SMC reset and it seems to work but them it happens again sporadically requiring a shutdown and I assume another SMC reset.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Dec 12, 2014
How do I use my iMac if the wireless mouse stops working?
Info:
iMac, OS X Mountain Lion (10.8.5), Wireless mouse
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Jan 4, 2010
I got given a magic mouse for Christmas, so I set it up on bluetooth, and while it is strictly working, as in i can move the cursor and click, none of the scroll features work, and none of the magic mouse options are shown in the 'mouse' section of my system preferences. Anyone know how I can fix this?
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Jul 24, 2010
Noticed recently that when scrolling up or down with the Magic Mouse, that I get that animated circular icon. I have to wait, usually a few seconds, until the cursor returns, before I can continue scrolling.
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Aug 7, 2010
I have windows 7 installed on bootcamp on my 2010 imac. Bootcamp drivers installed. The magic mouse right click is not working properly in windows, but it works perfectly in osx. I usually need to right click twice, sometimes more to get it to right click.
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Dec 18, 2010
The issue is basically as described in the thread title. Out of nowhere, my Magic Mouse doesn't seem to recognize left and right 2-finger swipes (forward/back in browser and I've also used Better Touch Tool to make it change songs in iTunes). The only change I've made was to install the drivers for a Digidesign MBox 2 (audio/MIDI interface for recording). I checked my mouse preferences, and the box for the 2-finger swipe is checked. I've turned the mouse off and back on, restarted BTT, restarted the computer, and pretty much everything else I can think of. Does anyone have any ideas, or has anyone else experienced this issue? Is there any chance the MBox could have some effect on this?
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