OS X Mavericks :: Trying To Reinstall But Keep Getting Error Message
Aug 30, 2014
I'm having some problems with my MacBook Pro so I'm trying to reinstall Mavericks.
I hold command+R at startup and get to the OS X Utilities.
I click "Reinstall OS X." I already tested it and I AM connected to the internet.
I click "continue" when it says it needs to verify the eligibility of my computer with Apple (it's definitely eligible).
An error message pops up. It says "An error occurred while preparing the installation. Try running this application again.
It's plugged in, I've tried restarting, I've checked the internet connection and it's working fine.
How to get this to work?
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Process: Microsoft Messenger [1571]
Path: /Applications/Microsoft Messenger.app/Contents/MacOS/Microsoft Messenger
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Version: ??? (???)
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Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
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