MacBook Pro :: Is There An Upgrade And Exchange Policy For New Models

Apr 11, 2012

I have the 13.3" Macbook Pro, which I just purchased in October. I want to upgrade to the 15 or 17 inch Macbook pros, so I was wondering if Apple has an exchange policy that can exchange my (Like-new condition, with original box) Macbook Pro and upgrade to a bigger one, of course paying some sort of fee and the difference between laptops.

Info:
MacBook
Pro, Mac OS X (10.7.3)

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I was just wondering if any of you have had experience with getting a replacement from Apple.

I have a few questions about it.

I'm pretty sure I'm eligible for a replacement, since my Unibody Macbook Pro has had multiple issues and has had the logic board replaced a couple of time.

All within the same year. I do have AppleCare on it, and I'm going to request a replacement from them since going back and fourth and having nothing get fixed is not productive.

So, my questions are.

1.) Is it better to talk to them over the phone? That way I would be able to get to a higher up directly, right? Opposed to the AppleStore.

2.) Since the update is coming shortly, apparently maybe. Would apple replace/upgrade my laptop to one of the newer ones? I assume that would depend on how long they've been out, if yes.

And if so, how long after release would I need to wait to receive one of those?

3.) When doing a replacement, do they replace only the laptop itself? Or would I give them everything of mine (old box, cords, etc.) and they just give me a brand new boxed one and that's it?

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Nov 5, 2009

I just bought a 13" MBP which I know has some clever battery technology built in. I also know that the overall life of some rechargeable batteries is lengthened by ensuring they are regularly fully discharged and recharged instead of keeping them charged to a maximum at all times. Does anyone know whether the overall life of the MCP's innovative battery is maximized by adopting the same policy?

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Info:
MacBook
Pro, Mac OS X (10.7.4)

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Info:
MacBookPro, Mac OS X (10.6.8)

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Jan 20, 2010

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I'm aware that Time Machine and/or imaging products like Carbon Copy Cloner and SuperDuper are ways of achieving the same thing, but I'm interested whether the physical hard drive swap would work in theory.

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May 22, 2010

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It is coming in from its second round of repairs (still will have poor screen, battery life, and dismal 900MHz throttling when on battery). I am looking to get a Mac to replace it, and I've come down to a few options.

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Info:
MacBook Pro

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Info:
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