I have just noticed a dead pixel in my MacBook Pro 13 inch. Is it possible that i could have my Mac replaced? If not, what do I do and what is the policy? I do have Apple Care.
Info:
MacBook
Pro, Mac OS X (10.7.4)
I just received a Mac Pro 2 x 2.8 Quad-Core Intel Xeon and 23-inch cinema display bought overseas through an Apple official house (though not an Apple Store due to low demand in my country) and I found out that the cinema display has one dead pixel.
Mi question is: should I try for a replacement (given that I should wait for it to be shipped from Apple) or is this among what is expected and reasonable?
I have heard that as the displays are larger, the amount of tolerable dead pixels increases, and for a 23-inch near 15 dead pixels are not a justified cause for a replacement. If this is the case, I should instead be grateful that I do not have 13 dead pixels.
I bought a MBP 13" at the end of november and had no problems untill last night. On the glowing white apple on the front of the laptop there is now what looks like a grey smudge. It doesnt rub off though and it appears to be inside and not a surface mark. Could this be a dead pixel or something? it doesnt affect the main screen but is really bugging me.
View 5 Replies View RelatedIf I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
View 2 Replies View RelatedMy screen has a dead pixel wich is always RED.
I have Apple Care until november, but maybe they won't even look at it as it's just 1 pixel...
Will it be covered?
will they fix it?
will they give me a new screen?
if they give me a new screen how long will it have warranty? 1 year right?
can i buy apple care for the screen if they give me a new one?
just bought my imac 27' i7 2 weeks ago and so far i returned it twice because of the tiny crack in the screen and this is gonna be the third time today because of the stuck pixel. This is the first time me owning mac and so far all have is problem....now im debating if i should get my money back or give it another shot since they reset your 14 days return policy from the day you did the return or maybe i can ask them to let me upgrade to mac pro with out extra cost since all i have was problem. but anyway, here is the picture to my stuck pixel. let me know what chu think.
View 4 Replies View RelatedI have owned my new MBP for less than 3 months and I have already spotted a dead pixel. It is about 2.5" about the dead center of the monitor. Whenever I have a browser or any other light background up I see it stick out like a sore thumb. I did a search on the forums and saw that Apple has a "policy" regarding these things before they will replace it. The nearest Apple store is 3 hours away and they want me to bring it in. Obviously I don;t want to drive all the way there for them to turn me away. What do you guys think....too OCD? The short amount of time I have owned it though makes me want it fixed...and I can't NOT see it now that I know it's there (yes it's a double negative).
View 14 Replies View RelatedI just bought my white MacBook and its a great computer except for the 2 dead pixels that i found. On the left side there are 2-3 dead pixels about 1 inch from the bottom of the screen and 1 inch from the top.
I bought it from BestBuy this Sunday and only discovered the problem today. So my question is can they tell me that it is OK for an LCD to have 2-3 dead pixels and refuse to do anything with it? It is unacceptable in my opinion, as the LCD technologies have been out for a while, as well as Apple's products are usually of very high quality.
I noticed shortly after I bought my Mac last week that I had a stuck pixel. I don't know if it was there when I first turned it on or not, but I have been trying to ignore it, and really the reason is that if people see it, they will think what I have is defective, when it is really only one pixel that I can probably work back awake. I know I have OCD-tendencies, so I was wondering if there are people out there that have a stuck/dead pixel that they are okay with having on the screen! Sorry for the weird post, but I was hoping to find some posters who have gotten over the fact that a pixel of theirs is dead/stuck.
View 24 Replies View RelatedI have a macbook regular white one and on the bottom of the screen like where the icons are like in the middle of the bottom of the screen there a little like black dot could also be like clear color actually idk and it wont go away idk what it is if its a dead pixel or something .
View 2 Replies View RelatedI think I may have a dead pixel in my MBP. I've got the October 2008 model, the LED display. Today I noticed a little grey-ish speck in the display. And trust me, it is IN it, not ON it. Believe me, I wouldn't be wasting anyone's time if this was something that could simply be cleaned off. It is not visible when the display is off; when that area is dark, the spot is visible as a lighter grey as compared to the surrounding area; when that area is white/light, it appears as a darker grey color compared to the surrounding color. Having said all that, I have still cleaned the screen thoroughly several times but to no avail. It is visible from the boot screen (white screen with the apple) and as long as the screen is on, but again it disappears when I turn it off. From all this, I gather that it is likely a dead pixel. I have reset the PRAM and of course that didn't help. I called Apple and they agreed with me, so I went ahead and set up an appointment for the Genius Bar (almost an hour away).
View 11 Replies View RelatedWould you send a mbp back because of one dead pixel? Would it more depend on where it is on the screen? What about two or three? What would Apple say about it? I had no dead pixels day one of my mbp. Day two, one dead but it's in an inconspicuous spot so it doesn't really bother me, but for a $2K laptop, it probably should be right. I have so much loaded on it that I don't want the hassle of sending it back.
View 9 Replies View Relatedjust got my laptop a little over a month ago. I have 2 dead pixels on the screen already. The first one, I noticed a few weeks ago and thought it was just a smudge and ignored it. But it hasn't gone away and I researched it a bit and discovered it was a dead pixel (It looks like a small line, thicker at the bottom and thinner at the top of the line). The 2nd one is at the very bottom of the screen and I just noticed it today. I have tried those pixel fixer applications, and they haven't done anything.
I bought my MBP at Best Buy and can't take it back since it's been past the 14 day policy if anything was wrong w/ the screen, to get it repaired or fixed. Plus, I didn't get AppleCare (I'll probably buy it when I graduate college this spring), so I only have the 1-year warranty. However, can if I take it to the Apple store what will they do? Will they fix the screen or just replace it? And since I don't have AppleCare, does anybody know how much it will cost (screen repair vs replacement)?
Info:
MacBook Pro, Screen problem
I have received my maxed out MacBook Air last week and did not even think about checking for dead or stuck pixels (not like my led TV which I had to return several times) until this article about Apple's policy was posted on Mac Rumors. That made me curious and I began starting to look for anomalies which resulted in finding 1 dead pixel on the lower left part of my screen. Of course now it is bugging me and I am really thinking about returning it because of the money I have spent on it. Should I call the Apple Care first or go straight to the store? Would they even consider replacing the unit granting they have one in stock?
View 7 Replies View RelatedWell I had finally received my MBP today and was really excited to finally have it. I turn it on and the first thing I notice is that dead pixel in the lower middle of the screen. Just one freaking pixel.......but I already called apple care and they have a new one shipping out and mine is at a fedex.
For the 15 minutes I did use it though I was happy haha, now the waiting game begins again...
I recently purchased a MacBook Pro w/Retina and have an annoying issue that comes up from time to time. Once in a while a bright white pixel will appear in the middle of the screen. It stays put while it is there and I can drag screens around and nothing changes but then suddenly it will go away. After awhile it will popup in a new location and the same thing will happen. Is it an issue with my screen?
Info:
MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)
Recently, I just discovered a stuck pixel on my 13-inch MacBook Pro. I got it in June 2010 and somehow, there is a stuck pixel near the bottom of the screen. I have tried the widget where it flashes red, green and blue on a small area, but it didn't work. Oh yes, it appears, that using the widget, the pixel only appears when it is green, but not when it is red or blue.
In addition, on a standard background like white or when there is a slight tint of blue like the slightly bluish lines in Finder (in list view). However, the pixel cannot be seen on a black background. Even when the brightness is lowered, the pixel is highly visible, until of course when the brightness is zero.
Can anyone please offer some advice? I believe that it is the only stuck pixel I discovered so far.
I have a G4 based macbook 17inch ~5 years old. Recently it ran all the 10.4 software updates and was running fine (did some tech work on it for a friend and it was 10.4.0 to start), it worked perfectly for 1.5 weeks but today it just went black. no power ring on the power cord slot, nothing -it is like it shorted out. Is there a reset button or a reason this could have happened?
View 1 Replies View Relatedi just bought an mac book pro off ebay and everything was fine with it until the second day i had it.. no signs of life what so ever i have taken it done to a local repair store and they have said to me that the logic board is gone...to make things worse they completely rounded off the screws on the battery pack..i have made a appointment at the genius bar for tomorrow.
Info:
Mac Pro, mid 2009 13 inch
Received it yesterday and I dropped it off at FEDEX within 2 hours.
It's replacement will be here Tue or Wed so I am wondering how many exchanges I can expect before I get one without any dead pixels.
Mine had two but the person I spoke with at the Apple store online said that this was unusual - I hope he is right but I am half expecting to see more dead pixels when I plug in the new one in a few days.
I received my very first apple computer yesterday. It was the 27inch i7 with 8gig of ram. I turned it on for the first time and it looked perfect. When the loading wheel came up on the white screen I noticed a dead pixel right next to it. I looked over the rest of the screen and I could not find another one. I ended up calling and asking for a new imac. The first person on the phone said they usually only do replacements for 4 or more dead pixels. After I explained that it is right in the middle and I noticed it the first time I turned it on he forwarded me to someone else and they got me a shipping code. I not am waiting another week for a new computer. Is it normal for people to return their machines for one dead pixel? The guy on the phone made it sound like it was no big deal.
View 7 Replies View Relatedi have bought myself in april an imac 21.5 inch.since 3 may i have an dead pixel in the center of my screen.it really annoys me and i wanna trow my imac out the window becaus that little mini pixel.is there any way to fix the dead pixel?
Info:
iMac, Mac OS X (10.7.4)
i finally got my High Res Glossy MBP after 4 weeks of waiting...Everything works fine...and NO yellow tint issue...The only problem is 1 small dead pixel towards the bottom right of the screen...Will apple do an exchange on CTO machines with only 1 dead pixel?Is it even worth doing the exchange? After reading these forums i see that a lot of other users have been complaining about all types of problems...Yellow tint, wifi problems, over heating...etcshould I consider myself lucky? And just be happy that its only 1 small pixel?
View 24 Replies View RelatedMy 13 inch 2011 macbookpro is not charging. There is no light on the magsafe connector, and I am down to 30% power.
Info:MacBookPro, Mac OS X (10.7.3)
I currently have a 13 inch MBP early 2011 notebook that has a fan running constantly. The fans are not making horrendous noises indicating that the fan is broken or that a foreign object is bouncing around in my computer, but more so you can just hear the fans operating especially in a quiet room. The sound is very soft but in a dead silent room you can hear it working, you can even make out the sound even while typing. I am pretty sure my computer isn't broken, nor have I downloaded anything I am not supposed to that would allow my fans to make the noise. I bought this computer on the 26th of December and all I am using it for is simply MS word and logic pro 9. I uninstalled logic pro 9 a month ago due to my family buying an iMac and even then I can still hear the fan moving. I am curious as to what you all think, I may just bring it into the Apple store because it's quite frustrating having to write a paper and all you can hear is the sound of the fan working. My fans are running at 2000rpm and my research tells me that that number is normal.
Info:
MacBook Pro, Mac OS X (10.7.3)
Is there anyway i can connect my iphone4 to my macbook so that i can send sms etc using my macbook , as i have my iphone connected to a music dock and its a right pest having to remove it for every message i receive.
Info:
MacBook Pro (13-inch Late 2011), Mac OS X (10.7.4), iphone is also on latest version
I have a MacBook Pro (15-inch, Early 2011). Will it be backwards compatible with USB 3.0 once OS X Mountain Lion is released?
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.7.4)
It appears that I have a stuck or dead pixel at the bottom of my MacBook Pro's display. It's relatively small and unnoticeable, but I use my Dock a lot, which is how I noticed it. I originally mistook it for dust. I tried a few tricks for removing stuck pixels, but none worked, which is why I wonder if it's truly dead. I think the pixel functions; it remains a constant gray color when the screen is on, but I don't think it's completely black nor does it change colors regardless of what is supposed to be showing on it. Flashing different colors with the help of a few pixel tools didn't help either. "Massaging" the pixel didn't work, and I don't feel entirely positive about adding pressure the screen as it is. The pixel must have gone out a couple of weeks ago. I only noticed it recently, and I doubt that it's been there the whole time I've had this model. Now it doesn't affect the functionality of the machine in anyway, and it's only one pixel, so there's not anything I can do about it unless I can determine if it can be brought back or not. I doubt that too. I think it is quite gone since it is dark in color and it has not responded to any method of restoration. But for all I know, it could just pop on one day. I don't think anything can be done about it, but I'd like to hear some other takes on it.
View 8 Replies View RelatedIs there any easy way to tell whether I have a dead pixel or something under my screen? I have a small dot that shows up no matter what color I test the screen with (but is obviously harder to see with darker colors).
View 6 Replies View RelatedSo as you can see, my new iMac has 1 dead pixel. How many does Apple require before you get it serviced? I don't have an Apple Store here, so I would have to pack it up, and it is somewhere where I would hardly notice it under most circumstances. I know it is only 1, literally 1 pixel that doesn't complete show white correctly, but all other colors.
View 24 Replies View Related