ITunes For Mac :: When Running Sync Or Backup / Get Error Message That IPhone Has Disconnected
Dec 12, 2014
iPhone 6 and Macbook Pro with iTunes. Both are current with software updates as of 12/11/2014 When running sync or backup I get an error message that the iPhone has disconnected. Both are on the same network and are connected together with a USB cable. Last successful backup was prior to iTunes upgrade on 12/9. Today I successfully backed up my iPhone to a windows machine with the latest version of iTunes, no problems. Seems the Mac version is the issue not the iPhone. I was going to uninstall iTunes and reinstall it on the Mac but I could get it to uninstall. iPhone 6, iOS 8.1.2
Info:
MacBook Pro with Retina display, OS X Yosemite (10.10.1)
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May 21, 2012
I am unable to sync my new i phone. every time I try an error message pops up and says you do not have the privilage to make changes.
Info:
iPhone 4S
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Jun 28, 2012
My iphone originally was linked to my PC. I downloaded over 3,000 pictures from my PC to my iphone. Since then my PC broke and now I have a macbook pro and the macbook doesn't recognize all the pictures from my pc. I get the following message.-iTunes cannot sync photos to the iPhone "Daniel's iPhone" because you do not have write access to the folder "iChat Icons".
Info:
iPhone 4
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Jun 21, 2012
I can't seem to get my iPhone to restore it comes up with the message error 1015?
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Jun 17, 2014
My iphone won't sync past step 5 where in sync photo's. I have reset my phone and all that has done is lost my apps, photo's and music. The error message I'm getting is 1723
Info:
iPhone 5s, iOS 7.1.1
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May 10, 2012
I recently replaced the HD in my MacBook Pro. Just after, I retrieved my old files from the Time Machine backup, which I made just before the replacement. During the first sync of my iPhone via iTunes and while I was trying to sync my contacts I saw the message "iTunes could not sync contacts to iPhone because an error occurred while committing data". After that, I lost my iPhone contacts (I have them only from iCloud). The only problem is contacts, all the others (Calendars, Apps) are normally syncing.
Info:
MacBook Pro, Mac OS X (10.7.4)
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May 22, 2012
my iphone won't sync to my computer because allegedly because my start up disk is full even though I've emptied the trash & deleted large files.
Info:
iMac, Mac OS X (10.7.4)
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Oct 14, 2009
Since adding Growl 1.2 (no problem with earlier versions) I continually get a pop-up error message entitled "iDisk Error" that states "There is a problem syncing the file 'Growl.prefPane'. The destination (iDisk) does not support symlinks. Try compressing the file or folder first." I went to the Growl forum for help and was told that Growl doesn't use symlinks and that therefore the problem must be with MacOSX and/or File Sync or some configuration on my system. I'm using a late 2008 MacBook Pro, with max RAM and MacOSX 10.6.1. My only alternative right now seems to be to uninstall Growl.
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Oct 31, 2009
I am getting an error on my iMac (running SL) that says: "You entered an invalid MobileMe member name or password. Verify your MobileMe member name and password in MobileMe System Preferences." Now, the thing is, I don't not have (nor have I ever) had a MobileMe account. This error only starting popping up after upgrading to Snow Leopard. It only gives me the option of clicking OK and pops up about every half hour or so.
I've check the MobileMe preferences and there is nothing entered in the username or password slot. I called AppleCare and they were not really familiar with the error either but gave me two options. They asked me to
(1) Reset my keychain to defaults and if that didn't work then
(2) Delete the SystemPreferences.plist file. I have done both and the error message continues to pop up.
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Jun 30, 2012
error msg: Unable to complete backup. An error occurred while creating the backup directory. - What can I do to fix this? I tried restarting.
Info:
Time Machine, Mac OS X (10.5.8)
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Jul 4, 2012
Just transferred my iTunes data from Snow Leopard to Lion ( Both same version of iTunes} and I am getting a message saying the iTunes will no longer sync Photos to my iPhone. Has something been changed as far as photo syncing?
Info:
MacPro 2.66, Mac OS X (10.6.7), GB ram.. iLife 08 /Aperture / CS 5
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May 14, 2012
I've been without use of Time Machine for sometime (months) now. I've been getting the following error:
My backup drive (Seagate FreeAgent GoFlex - 320GB) was a attached to my Airport Extreme, but in desperation I moved it to being directly attached to my MBP. I've also excluded large number of files from the back up (reduced the full backup size to half the size of the backup disk). Also, I've erased and reformatted the back up disk - twice. No errors on it either.
What would be really helpful, was if there was some indication as to WHAT the problem actually is. This is a rather ambiguous error message, which does little to help a person to troubleshooot. It seems like the backup is being hung up on a file or files...but I'm just guessing.
Has anybody out there run into this? If so, what was your solution?
Info:
MacBook
Pro, Mac OS X (10.7.1)
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Jun 27, 2012
I unfortunately lost my whole itunes library that was on an external hard drive. I was able to download my music and apps stored in icloud. I want to sync my iphone and ipad to itunes for mac without erasing everything on these devices. can this be done keeping all my apps, music, folders intact on these devices.
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Feb 22, 2009
I have an iBook G4 that's running Tiger 10.4.11 and the most recent version of Safari and just recently when I try to open up some web pages I get the error message "Safari can't open the page "http://whateverthewebaddressis" because it can't find the server". It will open some pages, some of the time and then a few minutes later if I try to open it again it will give me the error message. It is not a problem with my internet, as I also have a new iMac running leopard and Safari has never had a problem opening the same pages at the same time.
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Jun 7, 2012
Error message "The backup disk image could not be created." I have tried everything I have found online in the community from TM full reset to changing my computers name. Anything else I can try? I am using a Seagate external HD with a connection through my router. I spent an hour on the phone with seagate and everything is ok on the HD end. TM sees it and it is mounted but cannot go any further
Info:
Mac OS X (10.5.8)
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Aug 29, 2014
iMAC with OSX10.9.4 ; 8GB ram ; two partitions external disk formatted MAC jurnaled ; connected via Fire Wire or USB2 .
During Backup the sistem get stack and display into the "details window" Time machine was unable to complete the backup because unable to complete the backup folder.
This problem happens with USB and Fire Wire. The file backups.backupdb is excluded from virus scanning.
Also happens time to time that (without doing things) both the partitions of the external disk disappaire from the desk-top and a message "the disk must be ejected properly" is displayed.
This two problems are independent une to the other. I have change the backup disk but both the problems persist.
Info:
iMac, OS X Mavericks (10.9.4), 8GB ram ; external backup HD
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Mar 13, 2012
I've been syncing my devices for years, but after I updated to iTunes 10.6 then attempted to sync my iPhone 4, iTunes aborts and does not complete the sync. I tried my iPad as well with exactly the same results. So, I expect that something has begun corrupted in iTunes and I tried to revert to the previous version of iTunes with Time machine, but the Mac reported that I cannot remove iTunes.It could be a library that is corrupt or a cache of some sort, but I can't tell.
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Jun 12, 2012
I have a new-to-me MacBook (running Lion) and I just downloaded all my music into iTunes. I had been sync'd with an old PC laptop previously. If I choose to sync my iPhone (4S) with iTunes on the MacBook, will it delete my apps and data (as the warning in iTunes leads me to believe)? I do use iCloud backup on the iPhone, and I've got all kinds of apps installed (and arranged to my liking). What's the best way to have my music sync with the MacBook without having to reinstall my apps?
Info:
MacBook, Mac OS X (10.7.4), iPhone 4S
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May 24, 2012
error message: itunes library .itl cannot be read because it was created by a newer version. I downloaded and in stalled the latest version of itunes and it did not help.
Info:
iMac, Mac OS X (10.5.8)
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Mar 11, 2012
i got a new mac recently and have no idea how to sync my iphone 4 with it.
Info:
iPhone 4, iOS 5.1
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Apr 9, 2012
My Iphone recently got stolen and I am now using my friends old iPhone. I was wondering how I can sync my friends iPhone to my iTunes so that this iPhone I'm using now gets synced with all my contacts, photos, apps, music etc. I am hesitant to click on 'sync' and 'restore' because my friends old iPhone still has his stuff on it and I don't want to lose my stuff on my iTunes.
Info:
iPhone 3GS
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Mar 1, 2012
Machine froze while running. Disconnected all devices. Turned power on and off. No change.
Info:
MacBook, Mac OS X (10.7.3), Machine froze while running.
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Dec 4, 2009
I've been attempting to sync my iPod touch for a while now, everytime I do it crashes just as it begins the actual sync section.
Only recently i noticed the error message "searching for movie data in file..." I have searched through finder and my external harddrives and time machine and this file doesn't actually exist.
The error message does have a cancel and a search button on it but i am unable to press them as all i get is the spinning pinwheel of death when i hover over the itunes window.
It's really really frustrating is there a way of telling itunes not to looking or sync this file before i actually sync my ipod.
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May 2, 2010
I recently discovered this issue that iTunes wouldn't sync lyrics over to my iPhone for some tracks.
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Feb 1, 2012
I transferred all my music to this computer, and also authorized it. Whenever I hook up my iPhone to my computer, it appears in iTunes and the iPhone sync page opens, but when I push "sync" nothing happens. Why does my phone not sync to my iTunes now?
Info:
MacBook Pro, Mac OS X (10.4.11)
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Feb 15, 2012
my iphone wont sync when i plug it up
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Feb 19, 2012
updated it to 5.0.1 and it wont sync with my itunes or. I also cant sync my apps.
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Feb 23, 2012
For some reason some of my iTunes music won't sync to my iPhone 4. All my software is up to date and I have the playlists I want copied over as you would if you wanted to add them to the phone's library. Maybe my settings are wrong or something. A few screenshots are attached for your convenience.
Info:
iMac, Mac OS X (10.7.3)
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Mar 10, 2012
iTunes 'quits unexpectedly' every time I attempt to sync with my iPhone 4s ever since update.
Info:
iPhone 4S, iOS 5.1
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Mar 13, 2012
Mac Book Pro 15-inch, Early 2011 Software Mac OS X Lion 10.7.3 (11D50d)iTunes 10.5.3 ( can't update because where I am at the network is too slow)iPhone 4 iOS 5.01 (can't update same as above) HDD corrupted a week ago. Reinstalled fresh copy of Lion and started over. I did not do a complete restore of what I had because I wanted to clean it up anyways.... I have a complete Time Machine backup though. So now when I go to sync my iPhone it wants to erase it because it says its sync to another computer. I already copied all my media back to iTunes from backups.
Info:
iPhone 4, iOS 5.0.1
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