IMac :: Got Dreaded Gray Screen With Question Mark On File Folder
Aug 7, 2009
How hard is it to replace the hard drive? I have a disaster recovery company step up to get all my info off of it if they can. But I really don't want to spend the money to have someone pull out the HD and put a new one in if I can do it myself. I have experience building pc towers but I haven't ever pulled apart an iMAC. Its an iMac 23(or 24) inch from Dec 2007 (I don't have the model info on hand as the box is in storage).
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May 27, 2012
A file folder with a question mark Appears on my screen when turning on. What does this mean and how do I fix it?
Info:
iMac
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Sep 22, 2009
I am currently getting a gray screen with a folder and question mark. I have tried resetting the PRAM and when I hold down the option key, no drives show up at all. I also can't boot into OS X in safe mode. I don't hear a clicking noise that you usually get from dead hard drives.
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May 7, 2012
I recently upgraded to Lion on my MacBook Pro but it didn't sit well with my compuer. It became sluggish and would take forever to load applications, pictures, music, movies, etc that only took SL a few seconds at most. I decided to downgrade back to SL so I put in my Install DVD (version 10.6.6) and tried to format the hard drive so I could start new. However it would not work with the CD, so I continued looking around online and I came under the impression that if you erase the hard drive it will allow you to start new (in my case, with SL). However now I get a gray screen with a folder with a question mark.
I do not have my files backed up through Time Machine.
Info:
MacBook Pro
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Jun 17, 2012
I just bought a new iMac. I have been trying all week (with no success) to transfer files and apps from my previous iMac. The last time I tried to transfer, I used target mode on the old computer. It looked as if it was finally working, so I left with 2+ hours remaining on the transfer. When I returned, the computer was frozen and nothing would work. So I held the power button to turn it off. When I tried to turn it back on, there was only a gray screen with a flashing folder with a question mark. I feel like I have tried everything listed in other discussions. The only thing I am not able to try is to reinstall Lion because the new computer did NOT come with an OSX disc of any type.
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
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Sep 1, 2014
iMac start up... Why my imac start with question mark sign on gray screen
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Dec 10, 2014
I'm selling my old iMac and while cleaning the hard drive it froze. I forced shut down and when I turned it back on a circle with a diagonal came up initially, followed by flashes of that, a question mark and the apple symbol. Now it won't get past the grey screen and the flashing symbols.
Info:
iMac, Mac OS X (10.4.11)
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Mar 8, 2012
My IMac has a white screen with a file folder and a question mark. It is also making strange noises. What is the error?
Info:
iMac
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Apr 12, 2012
My iMac 20" is giving me white screen with the question Mark folder, some smack head formatted it and now it won't respond to the install disk, it won't even beep on a pram reset and there's no chime?
Info:
iMac
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Aug 14, 2010
About once a month I have a problem where the machine won't boot and I get the blinking question mark icon on the screen. I've read lots (and lots) of posts about this, all which say that the hard drive is dead or something similar. Disk Utility and Drive Warrior sometimes see no disk and sometimes see a disk that reports a 0 byte capacity. The thing is, it has always come back. The typical pattern is that nothing I do seems to help. Eventually I've tried all the standard things (safe mode, pram reset, etc), rebooted it a bunch and then walk away for a few hours. Nothing seems to work immediately, but if I leave it alone it comes back. What gives? In case it matters I've got an iMac 20" (?), intel duo 2.8 GHz with a 500 GB WD drive. I used to think the problem might be heat related, but I recently had to leave the machine off for a week in this state and when I returned the problem persisted.
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Jul 2, 2009
I think the hard drive in my Macbook (2007 Model) has died. My macbook froze and when I restarted I can hear an usual clicking noise and I only get a white screen with a grey folder icon and white question mark inside. Fortunately, I use super dooper to create a bootable clone of my hard drive as a back up. When I attach this and hold down the apple key I boot straight into the clone and the computer runs fine from the external hard drive. If I go to disk utility my computer can not locate the internal hard drive, nor if I go t sysyem prefs-startup disk. Should I assume its dead or could it be a connection problem. I don't have applecare so I'm willing to buy a new hard drive and swap it myself. However, this is making the assumption the hard drive is the culprit. Can anyone else diagnose this problem from the desrcitpion before I shell out on a new hard drive?
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Sep 28, 2010
I have a 13" macbook purchased 2007 just out of the extended protection plan this summer. Last night while watching a video in full screen it froze with the beach ball for over 20 minutes with no sign of stopping. I had my external WD drive hooked up which is my iTunes drive (only). I had to manually shutdown the computer (with external still hooked up) After trying to reboot I got the flashing question mark and continue to get it no matter what I do.
I've removed the external drive, reset the PRAM, tried booting in safe mode, tried booting from installation disc but my hard drive doesn't even appear in disk utility. Not sure what else I can try as nothing has worked.
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Oct 24, 2010
I have my mac pro finder screen it has a question mark in the gray bar I can't get rid of it.
I created the problem by downloaded a few hundred screen saver photos. they were a mess.
after weeks of deleting cloning and fixing files. I had everything removed except on the finder bar a little Flag of Israel . I managed to get rid of the little flag but now have a question mark instead. If I click on the mark it says the item can not be found.
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Feb 25, 2012
I have an issue with selecting (restart). If i choose restart after a software update, from the apple drop down, or when i select the drive in startup disk in preferences, it will boot into a gray screen with ? mark. if i choose (shut down) from apple drop down menu and then start up from the power button on the air, it boots up with no problem. I have checked with the SSD maker and i have the latest firmware I cannot use the old HD to see if it is a drive issue. Its dead.
Info:
MacBook Air, Mac OS X (10.7)
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May 15, 2012
When my wife starts her iMac the screen stays gray and in the center of the screen is a folder with a question mark. I am not sure how to get it running.
Info:
iMac, Mac OS X (10.7.4)
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Nov 12, 2009
I got a 3 year old white macbook. I was surfing the net when suddenly it turned off. On restart, I got the grey screen for a while, the a picture of a file with a question mark in it, waited for ten minutes, still the file. I have done the following:
1.- Reset the PRAM: I use the combination of keys, and it reboots, but on rebboting it goes back to the picture of the file.
2.- Use the option key on startup: I get a grey screen with the curso on it, which I can move with my mouse, but no buttons to click or nothing.
3.- Use the X key: as if doing nothing
4.- Resseting the SMC: as if doing nothing
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Sep 11, 2014
on startup, macbook pro showed flashing gray folder with question mark, but no startup. After several retries, now shows circle with diagonal diameter, and still no startup. worked fine yesterday.
Info:
MacBook Pro
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May 13, 2012
In the UK, I do not have the back up disk, i am getting the file folder with the question mark.
Info:
MacBook Pro
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Apr 6, 2012
We are getting a white screen with flashing file icon with question mark inside the file.
Info:
iMac
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Feb 25, 2009
about a week ago my hard drive died. i took it in to be diagnosed... I purchased a new 250GB hard drive and decided to install on my own. I followed the detailed instructions on [URL], it was a breeze... but, now the problem is installing OS X onto my laptop. I can't find the original start up disk for the iBook G4, so I tried using Mac OS X Tiger, V10.4. The installation DVD loads up fine, but when it arrives at the "Select a Destination" step no Icons appear on the screen... my new hard drive seems to be hidden.
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May 2, 2012
Just rec'd a new(er) to me Mac Pro 1.1 w/no HD & possibly bad video card 8GB memory and very dirty inside. To test this mac, I put in a new seagate barracuda SATA 1TB HD, hooked up display and tried to fire it up. Got to chime in and then the display showed a grey screen w/file folder with a question mark on it. Only had a mouse last night when trying this and my G5 has a bluetooth keyboard and the mac pro isn't bluetooth, so where do I go from here?
I'm thinking a wired keybrd would allow me to open drive bay to receive Leopard Install disc that I already own and proceed from there? I figure, once I can get this up and running and know there is no problems, I'll dismantel and clean. Also all 8 GB memory was installed on the top riser card? I reset the memory banks to 2 on the top card and 2 on the bottom card as this is what the downloaded manual shows, am I reading that right?
Info:
Mac Pro
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May 4, 2012
My imac from 2009 won't boot up. It just keeps flashing a grey file folder with a question mark. Of course now I do not know where my start up cd is.....is there anything that I can do???
Info:
iMac
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Apr 5, 2012
Just turned on my MacBook and it opened up with a grey screen with a folder in the middle with a question mark
Info:MacBook, Mac OS X (10.7.2)
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Apr 16, 2012
I am getting a grey screen with a folder and question mark. i have tried all the methods suggested in apple online support except the OS CD. I dont have the CD and i dont know the version on OS which is on my mac book. I had bought it in 2007-08.
Info:
MacBook
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Jun 12, 2012
What is the problem if you have a white screen with question mark in folder icon??
Info:
iMac, iOS 5.0.1
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Sep 6, 2014
My MacBook Pro is showing only white screen with a folder and a question mark. What will I do?
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Jun 17, 2014
My computer froze on me and the rainbow cursor appeared. I forced my Macbook Pro to shut down and when I restarted it, a grey screen appeared with a flashing folder that has a question mark inside.
I tried the following:
1) restarting it holding down the "shift" button and nothing changed
2) restarting while holding down opting+command+p+r until I hear it ding 3-6 times - nothing changed
AND what causes this? This is not the first time I have heard of a Macbook Pro doing this...
Info:
MacBook Pro, OS X Mountain Lion
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Apr 11, 2012
All of a sudden screen stays gray and flashing folder with "?" on it
Info:
MacBook
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May 14, 2012
I had the dreaded blue screen a week ago, thanks to a bit of research here I booted from disk, then disk utility, permisions and then finally a reinstall.but now unfortunatly I seem to have a shadow or some kind of screen burn for lack of better words on the bottom left side of my 27" LED imac
Info:
Mac OS X (10.6.8)
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Nov 15, 2010
So I went to sleep and my computer was just fine, just sitting there being normal as normal gets. I wake up and the cursor is beachballing, no response from anything, holding power button doesn't do anything, so I unplug it. Now when I turn it on it goes to the gray screen with a folder with a question mark blinking. Google told me that this means it can not find the startup disk, and my hard drive is probably toast. Upon advice of forums I grabbed my snow leopard install disk and am going to attempt a boot from disc after work today. If this does not work is it safe to assume I need to replace the hard drive? Computer is out of apple care so this will be a DIY operation.
Computer: 24" iMac, 2.8GHz core 2 duo, 4gb RAM.
Questions:
- What risks are involved with taking apart the iMac? What tools would I need?
- After I install a new hardrive, is it as simple as simply popping Snow Leopard into the disc drive and going from there?
- While I have it open, does anyone know if this model iMac has room for more RAM?
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