OS X :: Comcast Disconnects With Mac - Not Windows
Jun 12, 2009
We have Comcast internet hooked up to a Linksys router. When only Windows machines are using the connection, everything works fine. When I use my Macbook Pro on the connection, it works for a while, then eventually the connection dies for everyone, and usually restarting the modem makes it work again. I am now trying to use the connection on Windows XP on my Macbook Pro using Boot Camp, and it seems to be working, so it seems like the modem doesn't like something about Mac OS X.
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Jan 15, 2008
I'm connecting to a VPN network and while I can connect just fine and connect to a remote desktop (using latest RDP) and a "local" IP, it will disconnect me after a few minutes. This happens on both my Tiger (wired) and Leopard (802.11n/5ghz) machines. Similarly, I loose connection if I SSH to one of the linux boxes on the server. However, when I connect to the same VPN network using a windows machine, it stays up perfectly. I thought at first it was just Leopard, but my Tiger machine did it too. The connection is fine on my end.
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Sep 9, 2010
my family just switched from Verizon Fios to Comcast and we don't know how to set up our wireless routers. A long time ago we had DSL so the routers we have are Linksys wirless-G WRT54G both of these routers are already password protected. The bigger issue when is when I plug the ethernet cable from my modem to the router and click the router's name in Airport it says failed to open page any ideas
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Jan 14, 2009
Just curious as if the eyetv can pick up all of the channels from comcast say up to 600+ channels? I have the NBA league pass and I wanted to watch multiple games on the mac.
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May 14, 2009
I've been having intermittent connection problems with Comcast since February. Comcast can't seem to diagnose or solve the problem. Each time they get my connection back up, it goes down again a few days or weeks later.
I switched to Mac last August, with little difficulty. Yesterday, after my connection went down *again*, a "Mac expert" at Comcast told me that this happens with him a lot too. He said that it may be something I just have to live with, implying that it was a problem with Mac users.
Well, I don't have to just live with it, and I've decided to cancel my Comcast subscription if their last fix (a new router/modem) doesn't hold up. But I'm curious, has anyone here ever heard of such a thing? The excuse doesn't make sense to me, since I didn't have connection problems for the first six months I had my Mac. But in February, Comcast switched me to new (better!) servers. I wonder if that's the issue.
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Dec 5, 2009
I just moved to a new place and hooked up comcast internet. The place already had cable, we just hooked up the internet in addition. However, I can't get my macbook online!
2 hours on the phone, 2 different cable modems (one comcast and now a new linksys cm100) and a service call later and still nothing!
Here's the thing. It HAS to be my computer.
The service guy was able to connect to the internet both directly connected to the cable modem itself, and then again through (direct line, not wireless) through my time capsule as well, no problem!
I can't connect at all though! Before they came out or after. Nada, nothing.
I am on a C2D SR macbook running 10.6.2
I can get on the wireless at my parents house, (comcast) the next door neighbors, (comcast) my boyfriends, and directly connect to the internet here as well (I think, last week when I tried anyway)
What in the world could be wrong?
I can't connect wirelessly via my timecapsule through that connection either, but i don't care so much, as long as I can direct connect somehow.
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Jan 28, 2010
I have the full comcast cable package coming throught the HD Settop box at the moment.
My TV has recently died on me and is going to be repaired by Panasonic. I was thinking, in the meantime, is there a way to get my comcast signal onto my Mac so I dont have to buy another, temporary TV? Which sort of TV cards could accomodate this and am I going to run into any challenges?
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Mar 10, 2012
After updating to safari 5 and several system updates (including 10.6.8) safari will not login to Comcast account, on my MacBook pro. The login just returns me to the login page with no message of a problem. Â
Firefox has no problem doing so and another (freshly made) user account on the same computer logs on fine. I've tried cleaning the cache, deleting the cookies, resetting safari settings to default, deleting the preferences, and deleting the user/library/safari folder. Also i did all these again and the deleted safari app and reinstalled it fresh. None of these have worked. The problem obviously lies in the user folder. Â
There was suggestion somewhere else about certificates. I deleted the ones that they suggested but that didn't help. I don't trust they were the right ones. If that might be the issue how do I identify which ones Comcast might be using.
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Nov 22, 2009
I work in a number of different houses all with different computer settings, so I bring my computer everywhere. It is an iMac. I'm having trouble connecting via ethernet into the cable modem at one place. I can connect my xbox directly if I manually enter the IP and DNS info. I know that the service is comcast and the modem is an Arris. It wont detect an IP automatically, I have tried to enter the info manually and it says ethernet is connected with the ip blah blah blah....but it wont connect to the internet or anything. Anyone have any ideas??
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May 7, 2009
I have an ibook G4 and an airport express and comcast internet. My ibook is currently wired to the comcast modem and i want to use the airport express to have wireless access to the internet and email.
reset the modem pushing the little button.
I went to the airport utility and followed the instructions until I got to the step where it asked for the "account name, password and optional service name provided by the internet service provider." I did not know what those were, as comcast only gave me an account number, no name or password. I did a chat with comcast and after an hour of trying to explain to her on chat what the airport express was asking for, all she could tell me was that I should just leave those fields blank. So I continued with the wizard that way and it went all the way through the set up and sure enough, my wireless networks menu shows that I am connected to my new network. But even though the airport express is connected to the comcast modem, I cannot get internet or send or receive email through it. So the airport express is working with my computer - I do have a wireless network - but the airport express is not connecting to comcast - that is all I can figure.
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Sep 17, 2003
Is anyone else having problems getting their comcast email in Apple's Mail.app? This same thing happened to me about a month ago and after about 5 days it just started working again.
What happens is that it acts like its connecting and then it gets stuck on "Preparing to Retrieve Messages" Fat chance, it doesn't do anything but eventually stop trying to "retreive messages.
I called comcast and apple last time this happened, they blamed it on each other. I can get my email fine in Entourage and via webmail. My other email accounts with .mac work fine as does my wife's comcast email. It's weird. Last time I even tried on other computers and a different user...all the same result.
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Jun 28, 2012
I am letting my mobile me email account expire, as I have switched internet providers and have free email on comcast.Â
Per their chat person, they do not have a way to transfer my mobile me emails to my new comcast account. ( If the mobile me account was not expiring, I could link the two. )Â
So, what is the best way to still be able to access my old emails?
I thought of backing up my mobile me emails, but the apple back up will still be "going away" from what I understand. Or can I save that backup copy to my mac and still access it somehow?Â
Info:
iMac, Mac OS X (10.6.8)
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Sep 17, 2007
The Mozilla product, SeaMonkey (which is a combined internet browser and email client kind of software, and is the next generation of the original Mozilla Suite, which in turn was THE Netscape software for many years) became problematic recently. This happened once before in the (4 years ago) distant past but at that time i was using dial-up to an aol ISP and changing to Comcast solved that issue for me. The mods on the Mozilla and Bugzilla forums suggest that it is mac firewall-related. i have to doubt this because the problem exists with firewall turned on or off. The older no longer supported Mozilla Suite email client can still connect and send email out using port 25 to connect to SMTP outgoing server. The Seamonkey still behaves correctly as a browzer but is unable to connect to the SMTP outgoing mail server (port 25) anymore using the exact same user account name and password as the Mozilla Suite does. Comcast tells me they have tested my connection and all is as it should be to receive and send. Their tech support has no help available for Mozilla or Netscape or anything else except Outlook Express, But a Comcast techie tried jumping me through their hurdles for "outlook express" and all the settings appeared to be correct. The SeaMonkey worked flawlessly until one day recently it didn't anymore. i recognize, Peter, that you have the firmly held opinion that all mac folk should use only Safari, but free is free. And Safari is not as handy-dandy as Mozilla for the kinds of things i like to use to connect to the .www. and down-load and to forward or send and receive email. SeaMonkey, since it uses port 110 pop3 for incoming mail also still works fine. So i CAN receive email at SeaMonkey read it and mouse-click on interesting links if any, but to send or forward email, i must log off and and then fire-up and use the old Mozilla Suite. My equipment: iMac SL OS X 10.3.9 with 768 Mb ram and 56 gig hard drive. i have read a bit at the Mozilla forums and see that there has been this connectivity problem on and off with both PC and Mac but always just a very few users leaving any posts about it. The SeaMonkey developers (all volunteer hobby-ist coders} have shown little interest , perhaps because it only affects the very few that it affects, but it also has been seen as a glitch or bug with their Thunderbird email client going back about 4 years. i have tried down-loading older versions of SeaMonkey and they now fail to connect too. The set-up wizard has one new account setting difference in the SeaMonkey that i can see, a new little window to enter in : "description" and at the first user account setting window in Mozilla Suite there used to be an advanced user button which is no longer there in SeaMonkey.
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Oct 13, 2010
got a new macbook recently. got comcast internet. speeds at 20 mbps dl / 4 up.
and every 20 minutes , websites will start to load but freeze. youtube just starts to load and freezes. video never plays. facebook pics wont load when clicked on. happens spiratically.
had a tech come out to check lines. said splitter had errors. changed splitter and nothing changed. spent last 2 hrs online with them troubleshooting. another tech is scheduled to come out.
can this be from the belkin wireless router. I exchanged router to see if it was. so this is the second brand new one. maybe my settings arent the best.
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Oct 2, 2007
I've been using the AEBS with my PowerBook for the last two and a half years with no problems. I was able to set it up to work with my Verizon DSL internet service pretty easily and never gave it a second thought. Until now.
I recently moved, and of course I had to switch ISPs. Now I've got Comast cable internet. The technician came out and hooked everything up. My internet works just fine - so long as I have the ethernet cable plugged into the computer.
I've tried to set it up to work with the Airport but it's not working. I'm clearly doing something wrong (this is what I get for not paying more attention to how these things work).
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Oct 24, 2007
Ive been calling comcast over and over telling them that they have been throttling my internet's upload speed to the mid 40kbps range and they tell me no they havent. Finally they have been exposed in the past week, but they claim it is only to bit torrent traffic. This is not the case. I cant video chat for more than a minute or two before my internet gets throttled and the other person cant see me. The same goes for file transfers to a remote server for my graphic design stuff. Does anyone know a work around for this? Maybe changing the outgoing ports for iChat?
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Aug 11, 2009
does anyone know how to get comcast hd and hbo channels to show up in eyeTV if i'm subscribed to them?
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Mar 26, 2010
I'm trying to figure out the genesis of my problem. Two days ago, I was able to send and receive mail using the Mail app with no problem. Then suddenly last night, I can only send mail using the app. I called Comcast to see if they had a mail server down and they told me it was a problem with my e mail client since I could send and receiving using the Comcast webmail. I don't get it. I didn't change any of my settings and I can send and receive just fine using my iPhone.
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Jun 27, 2006
I just moved houses and stayed using the same internet provider (comcast high speed internet cable modem). I went to the new house and plugged in my macbook pro and it got on to the internet no problem using DHCP and an ethernet connection. Now I went to set up my airport extreme, and I set it using DHCP and tried to connect, and it just sits there when it tries to access a page. I was using in my old house an airport extreme linked to another using WDS so I could extend the range and it worked no problem. I tried on both of them just using DHCP and it doesn't seem to work. I tried doing a hard reset on one and setting it up using the assistant, and still no luck. I even programmed in the values that I get when I use my ethernet connection as a manual setting in the airport, and still no good.
am stumped as I figured DCHP should just work with the airport.. I do not use any domains/other routers yet, and I don't see what the problem should be. I am even getting the same issue when I did this with a linksys router. Is there something I can do to get this to work on the MacBook Pro/a preference to trash?
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Nov 13, 2008
Comcast E-mail is the primary E-mail account/interface on my iPhone, but it has essentially stopped working (if you wait long enough, it will finally upload).
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Jun 5, 2010
Have comcast internet, cable modem, belkin n+ wireless router, imac 4,and imac g3 with an airport card. The imac4 works connected by ethernet direct to the cable modem or even off the belkin router. can't get g3 to
connect to comcast wireless.
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Jun 19, 2012
Can't send or receive e-mail on my iMac through Comcast for about 2 months now. Same problem with all users set up in the computer. Can connect ok to the internet, but can't access [url]..unless I reset Safari, then can only access once. Tried setting up new mail account, but get error message that it can't connect to server mail.comcast.net. Comcast blames it on last apple software update. I don't think that's the problem. Tried changing ports from 995 to 587 and 465 with no luck. Uncheck SSL box, no luck. Reset cable modem box, got incoming mail once, then no more. Outgoing mail still would not send.
Info:iMac, Mac OS X (10.5.8)
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Nov 16, 2010
The last couple of days have my Aim and Msn kept disconnecting! I`m online on Adium, Microsoft Messenger and Aim and the same time. All disconnects at the same time! when it disconnects im surfing or playing games or surfing at facebook.
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Jun 25, 2010
whereupon hundreds of my stored emails on my COMCAST email VANISHED.
should i ever update Mail again? what the heck happened? was I hacked?
i'm (new) on osx 10.6.4 imac.
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May 9, 2009
Trying to connect a new Airport Extreme Base Station to my iMac. Was hoping I could do so without connecting the AEBS to the imac via ethernet--is that possible? Why i try to do so, AEBS setup asks for my DHCP settings,etc.. If I connect AEBS to the computer via ethernet, will that work and will I be able to establish a network? Sure isn't going the way the "easy instructions" claim.
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Jun 21, 2009
I finally convinced a friend to get a Mac and bragged about how easy everything works. He got a new iMac (loves it!) and signed up for Comcast High Speed Internet. Now there is a new MacBook in the house so I explained that all he would need is the AirPort Express in order to share the internet wirelessly for both Mac's. I went to set it up and I screwed everything up, after hours of work I not only couldn't get the Express working, I had to leave him without even ethernet internet. That's really all the info about his setup I have at the moment. So I came home to examine my own setup which is very similar: we both have the same Comcast modem (Arris TM502G) except I have an AEBS and he has a Express.
So I came home to examine my setup, it has been a while since I set mine up but its been flawless wirelessly (I never used the ethernet before). So, I plugged a ethernet cable in to the AEBS and connected my MBP. Works great. So I want to try to cut out the AEBS and just connect via ethernet from my MBP to the cable modem, that's where I start getting IP address problems. When an ethernet cable is connected to the AEBS my IP address is 10.0.1.12 and works fine. When I cut out the AEBS and try to run ethernet directly from my modem to my computer my IP Address changes to 169.254.181.6 and I get an error message saying that "Ethernet has a self-assigned IP address and may not be able to connect" and sure enough, I can't. Network Diagnostics tells me to configure via DHCP and restart the modem, still no luck. As I was searching tonight I came upon some discussion about Comcast limiting MAC addresses or something?
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Aug 28, 2009
I first synced it via Mobile Me and when the password wouldn't save, I deleted the comcast email account and started fresh but it still keeps asking for password. I know I have the correct password inserted because I went to the web site email and logged in with the same password I'm using in Mail.
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Jul 21, 2010
So I've owned Elgato's EyeTV Hybrid product for about 2 years (previously had the 250 model) and really enjoy recording sports games with it (plenty of Patriots, Celtics and Red Sox memories on my Mac now!).
But, all of a sudden, almost no channels are available. After a lengthy back and forth with Elgato's awful online email support, it turns out Comcast now requires a digital cable box for almost every basic cable channel except PBS and CSPAN. Who wants to record CSPAN? That essentially makes the EyeTV Hybrid a useless product for two reasons:1.) It forces you to get another digital cable box from Comcast for about $8/month2.) Prevents you from using the software or the EyeTV iPhone App to watch live TV, control recordings via guide, etc.
The only solution is to buy their new EyeTV HD product for $200 but you'll still need to pay Comcast for a dedicated box. I've asked Elgato's customer service repeatedly for a discount on the new product, since it's really my only option and because the product I purchased less than two years ago has been stripped to nothing. It's been 20 days and no response from them. I guess I'll just buy a Slingbox instead...recording ability or not.
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Apr 9, 2012
My Comcast home page has stopped opening in Safari. I get a "Request Timed Out" message. Is there a solution?
Info:
MacBook
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Jun 11, 2012
I have a Lion server and am not able to connect over "ssh" from the public ip address side. At some point I think I heard that "ssh" had to be turned on in terminal in order to work. Is this correct? And can anyone provide the terminal command as I have been unable to find it.
Info:
Mac mini, Mac OS X (10.7.4)
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